Simone Rodgers
Wasilla,AK
Summary
Hospitality expert with strong capabilities in front office management and guest relations. Proven track record in enhancing service quality through staff training and operational audits. Committed to fostering a positive guest experience and leading teams to achieve high service standards.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hilton
Northlake, Illinois
09.2025 - Current
- Assisted guests with check-in and check-out, enhancing overall guest satisfaction.
- Coordinated with housekeeping to guarantee timely room readiness for guest arrivals.
- Managed reservations in Hilton's property management system, ensuring accurate and timely booking.
FRONT DESK SUPERVISOR
Hosteling International
San Diego, USA
01.2024 - 08.2025
- Enhanced customer service and communication skills by managing busy front desk operations.
- Assisted guests with check-ins and check-outs, reservations, room changes.
- Trained new staff members on front desk procedures and best practices.
- Designed weekly schedules for front desk employees based on occupancy levels to optimize staffing.
- Performed regular audits of front desk area, ensuring accuracy of information in system.
FRONT DESK AGENT
Hilton Garden Inn
Mission Valley, CA
04.2023 - 01.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Welcomed visitors and customers, assisted with inquiries, and fostered rapport to strengthen retention.
- Managed daily tasks efficiently while prioritizing outstanding guest service experiences.
- Enhanced customer loyalty through effective communication and tailored service.
Education
ASSOCIATE IN SCIENCE (A.S.) - BUSINESS ADMINISTRATION
Paris Junior College
Paris, TX12-2026
Skills
- Schedule management
- Maintaining call metrics
- Guest Relations
- Front Office Management
- Reservation management
- Customer Service
- Staff Training
- Conflict Resolution
- Team Leadership
References
- Melanie Moore Assistant General Manager Home2Suites Northlake (682) 831-1717
Timeline
Front Desk Agent
Hilton
09.2025 - Current
FRONT DESK SUPERVISOR
Hosteling International
01.2024 - 08.2025
FRONT DESK AGENT
Hilton Garden Inn
04.2023 - 01.2024
ASSOCIATE IN SCIENCE (A.S.) - BUSINESS ADMINISTRATION
Paris Junior College