Simone Signorelli
Nanuet
Summary
Detail-oriented professional skilled in schedule coordination, office administration, and customer service. Proven ability to manage operations and enhance client relationships while maintaining confidentiality.
Overview
9
9
years of professional experience
Work History
Office Coordinator
Culligan by Waterco
New City, NY
03.2025 - Current
- Coordinated operations of the branch such as delivery routes, service routes, sales and billing.
- Managed inventory levels of office supplies, facilitating timely ordering and cost-effective resource allocation.
- Supported the onboarding process by preparing materials and welcoming new employees to the office environment, processed payroll.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
Lead CSR
Culligan by Waterco
New City, NY
12.2023 - 03.2025
- Oversaw daily operations of customer service team, ensuring high-quality support and satisfaction.
- Implemented process improvements that streamlined customer interactions and reduced response times.
- Developed training materials for staff to ensure consistency in service delivery and compliance. Analyzed customer feedback to identify trends, driving initiatives for service enhancement.
- Managed escalated customer issues, employing conflict resolution strategies to maintain client relationships.
Receptionist
RPG Associates
Pearl River, NY
08.2020 - 09.2023
- Managed front desk operations, ensuring seamless visitor experience and efficient call handling.
- Coordinated appointment scheduling, optimizing staff availability and client interactions.
- Developed and maintained filing systems for confidential documents, improving retrieval efficiency.
Assistant Project Manager
Danielle Parris Design
Palisades, NY
02.2017 - 01.2021
- Coordinated project schedules and timelines to ensure timely completion of design initiatives.
- Assisted in managing client communications, fostering strong relationships with stakeholders.
- Implemented process improvements that enhanced workflow efficiency and reduced time-to-delivery for design projects.
Education
High School Diploma -
Tappan Zee High School
Orangeburg06-2012
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Client relationship management
Timeline
Office Coordinator
Culligan by Waterco
03.2025 - Current
Lead CSR
Culligan by Waterco
12.2023 - 03.2025
Receptionist
RPG Associates
08.2020 - 09.2023
Assistant Project Manager
Danielle Parris Design
02.2017 - 01.2021
High School Diploma -
Tappan Zee High School