Simone Smith
Stockton,CA
Summary
Resourceful Customer Service Team Lead with 10+ years of experience in enhancing customer experience. Proven ability to lead diverse teams, implement effective service strategies, and drive process improvements. Committed to fostering a collaborative and efficient work environment.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hampton Inn
Stockton, CA
04.2025 - Current
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Coordinated travel arrangements for executives including booking flights, hotels, rental cars etc
- Collaborated with IT department to troubleshoot technical issues related to phone systems or software
Security Officer
Good Guard Security Inc. / San Joaquin General Hospital
Stockton, CA
09.2024 - 04.2025
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
- Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat
- Demonstrated proficiency in using various security equipment such as metal detectors, X-ray machines, etc
Security Officer
Allied Universal Security
Stockton, CA
03.2021 - 09.2024
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
- Managed the dispatching software system to assign routes efficiently and optimize driver schedules
- Communicated effectively with drivers, providing them with detailed instructions for pick-up and drop-off locations
- Maintained a clean and organized dispatch area, ensuring all necessary supplies (shipping labels, forms, etc.) were readily available
- Implemented access control measures such as ID verification and visitor registration processes to enhance overall security levels
- Participated in regular training sessions on topics such as first aid/CPR techniques, conflict resolution strategies, and emergency evacuation procedures
- Performed regular inspections of access control systems (e.g., key cards) to ensure proper functioning and identify any potential vulnerabilities
Health Unit Coordinator (HUC)
Dameron Hospital
Stockton, CA
08.2022 - 10.2023
- Managed and maintained patient records, ensuring accuracy and confidentiality
- Coordinated communication between healthcare providers, patients, and families to ensure effective care delivery
- Maintained inventory of medical supplies and equipment, restocking as needed to support smooth operations
- Assisted with admissions process by collecting necessary documentation and verifying insurance information
- Prepared patient charts for upcoming appointments or procedures, ensuring all required documents are included
- Answered phone calls and directed inquiries to appropriate personnel or departments
- Provided administrative support such as filing, faxing, scanning documents, and organizing paperwork
- Collaborated with nursing staff to coordinate patient transfers within the hospital or to other facilities
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Assisted in maintaining a clean and organized work environment on the unit for optimal efficiency
- Collaborated with billing department/staff to ensure accurate coding/billing processes
- Managed electronic and paper-based medical records systems to ensure efficient retrieval of patient information as needed
Front Desk Receptionist/Assistant Manager
City Center Inn & Suites
San Francisco, CA
09.2018 - 03.2023
- Assisted in the management of front desk operations, ensuring smooth check-in and check-out processes for guests
- Trained and supervised a team of XX front desk agents, providing guidance on customer service best practices and hotel policies
- Handled guest complaints and resolved issues promptly, maintaining high levels of customer satisfaction
- Collaborated with housekeeping department to ensure timely room availability for incoming guests, resulting in a XX% decrease in wait times
- Assisted with scheduling shifts and managing employee attendance to maintain adequate staffing levels during peak hours
- Monitored daily revenue reports, occupancy rates, and average room rates to identify trends or opportunities for revenue optimization strategies
- Coordinated group bookings and events by liaising with event planners or organizers to ensure seamless execution from start to finish.
Cashier/Sales Associate
Madame Tussands
San Francisco, CA
06.2015 - 09.2017
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
Cashier/Customer Service
California Academy of Sciences
San Francisco, CA
02.2015 - 09.2016
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
Retail Sales Associate
Red Wing Shoe Store
Brentwood, CA
12.2014 - 04.2015
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Processed returns/exchanges efficiently according to company policies
Cashier/Sales Associate
McDonald's
Suisun, CA
06.2011 - 08.2014
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Prepared and cooked food items according to standardized recipes, ensuring quality and consistency in taste and presentation
- Effectively communicated with customers to take their orders accurately while providing recommendations on menu items based on their preferences
- Maintained a clean work station throughout the shift, adhering to sanitation standards for food preparation areas
- Safely operated cooking equipment such as grills, fryers, ovens, etc., ensuring proper temperature control and adherence to cooking times for optimal food quality.
Education
High School Diploma -
Jesse M. Bethel High School
Vallejo, CASkills
- Office management
- Customer and client relations
- Travel coordination
- Front desk operations
- Organization skills
- Time management
- Conflict resolution
- Communication skills
- Attention to detail
- Technical troubleshooting
- Marketing
- Multi-line phone systems
- Computer skills
- Patient scheduling
- Proficient in [software]
Certification
- CPR Certification, August 2023 to August 2025
- Guard Card, August 2023 to August 2027
- BLS Certification, August 2023 to August 2025
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Front Desk Receptionist
Hampton Inn
04.2025 - Current
Security Officer
Good Guard Security Inc. / San Joaquin General Hospital
09.2024 - 04.2025
Health Unit Coordinator (HUC)
Dameron Hospital
08.2022 - 10.2023
Security Officer
Allied Universal Security
03.2021 - 09.2024
Front Desk Receptionist/Assistant Manager
City Center Inn & Suites
09.2018 - 03.2023
Cashier/Sales Associate
Madame Tussands
06.2015 - 09.2017
Cashier/Customer Service
California Academy of Sciences
02.2015 - 09.2016
Retail Sales Associate
Red Wing Shoe Store
12.2014 - 04.2015
Cashier/Sales Associate
McDonald's
06.2011 - 08.2014
High School Diploma -
Jesse M. Bethel High School