SIMONE STOKES
The Bronx,NY
Summary
Dynamic team leader with extensive experience at Panera Bread, excelling in dining room management and customer service. Proven ability to enhance operational efficiency and train staff effectively. Skilled in POS systems and fostering a positive work environment, consistently delivering high-quality service and achieving customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Lavion bakery
Manhattan, New York
04.2024 - 05.2026
- Prepared high-quality coffee drinks using espresso machines and brewing equipment.
- Provided exceptional customer service while taking and processing orders efficiently.
- Maintained cleanliness and organization of the café and workstations throughout shifts.
- Assisted in training new baristas on drink preparation and customer interaction techniques.
- Stocked supplies, including coffee beans, pastries, and other bakery items daily.
Team Manager
Panera Bread
New York
08.2021 - 12.2023
- Led a 15-person team and managed daily operations.
- Ensured health and safety compliance.
- Trained and coached staff to improve performance during busy hours.
- Monitored inventory and assisted with ordering supplies to prevent shortages during peak hours.
- Conducted sales forecasting to optimize resource allocation and improve operational efficiency.
Manager/Barista
WeWork
New York
01.2018 - 04.2021
- Delivered high-volume café service to 400+ members daily.
- Coordinated events and managed inventory.
- Maintained a welcoming and efficient café environment.
- Trained and supervised barista staff to ensure consistent service quality and adherence to company standards.
- Resolved member concerns quickly and professionally, enhancing overall customer satisfaction and retention.
Education
High School Diploma -
John F Kennedy
Bronx, NY06-1999
Skills
- Dining room management
- Floor supervision
- Kitchen operations
- Customer service
- Food and beverage service
- POS systems
- Team leadership
- Event support
Certification
- Food Handler's License
- ServSafe Manager Certificate
Timeline
Barista
Lavion bakery
04.2024 - 05.2026
Team Manager
Panera Bread
08.2021 - 12.2023
Manager/Barista
WeWork
01.2018 - 04.2021
High School Diploma -
John F Kennedy