SIMRAN BHATIA
Cleveland,OH
Summary
Self-motivated professional and highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Hillcrest Medical Office Building 1
Mayfield Heights, Ohio
09.2023 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Carried out daily tasks by professionally communicating with physicians, technicians and medical assistants.
- Verified insurance coverage for appointments and collected co-payments as required.
Customer Service Representative
ECHO Health
Westlake, OH
02.2022 - 09.2023
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Administrative Assistant
AFIMAC Global
Strongsville, OH
10.2021 - 01.2022
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled sensitive and confidential employee information with complete discretion.
- Processed onboarding paperwork for new hires and rehires.
- Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
- Brought in well-qualified, multifaced job candidates to fill open positions.
- Completed accurate and efficient data entry and database updates to support business operations.
Consumer Support Specialist
PNC Financial Services
Brecksville, OH
02.2020 - 10.2021
- Located and monitored overdue accounts using billing system to begin collections process.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Processed payments over phone and set up recurring drafts.
- Met demands of busy collections group by performing high volume of daily calls.
Education
Business Administration
CUYAHOGA COMMUNITY COLLEGE
Cleveland, OHBusiness Administration
University Of Akron
Akron, OHSkills
- Excellent time management
- Office Management
- Team-orientated
- Risk management
- Excellent communicator
- Documentation review
- Data entry
- Teambuilding
- Critical thinking
- Multitasking
- Sensitive material handling
- Deadline-oriented
- Bookkeeping
- MS Office Proficient
Timeline
Medical Receptionist
Hillcrest Medical Office Building 1
09.2023 - Current
Customer Service Representative
ECHO Health
02.2022 - 09.2023
Administrative Assistant
AFIMAC Global
10.2021 - 01.2022
Consumer Support Specialist
PNC Financial Services
02.2020 - 10.2021
Business Administration
CUYAHOGA COMMUNITY COLLEGE
Business Administration
University Of Akron