Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Simya Jackson

San Antonio,TX

Summary

Successful at utilizing scripts and conversational strengths to consistently achieve or exceed sales targets. Conversational skills in English. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Packer

Amazon
11.2023 - 09.2024
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.

Inbound Sales Representative

Spectrum
12.2022 - 05.2023
  • Establish and maintain high level of customer satisfaction, professionalism, and courtesy in all retention transactions.
  • Answer questions pertaining to billing inquiries, pricing and packaging of products and services, and service complaints.
  • Have full understanding of and consistency demonstrating proficiency at explaining all products and services to existing customers in effort to re-sell and retain.
  • Drove sales by effectively up selling and cross- selling products to maximize profitability.
  • Coordinated and finalized sales proposals to complete purchases.
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Documented details of calls and customer interactions.

Technical Support Representative

IBEX Global
06.2022 - 12.2022
  • Managed customer system updates, informing clients of installation progress stages.
  • Meet performance goals established for position in areas of efficiency, accuracy , quantity and quality.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Communicate and partner with clients tactfully and empathetically.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests

Caregiver

Hurricane Staffing
12.2021 - 10.2022
  • Provide high quality patient care.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Built strong relationships with clients to deliver emotional support and companionship

Member Service Representative

PenFed Credit Union
12.2021 - 06.2022
  • Multitask and have excellent time management skills
  • Show excitement for growing business and acquiring new customers
  • Analyze financial records, plan and follow budget
  • Show creative problem solving
  • Analyze financial records
  • Processing fraud disputes.
  • Assisting members with the best financial choices with money markets certificates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Responded to customer calls and emails to answer questions about products and services

Cashier

HEB Grocery Store
01.2020 - 02.2021
  • Operated cash register, handled money, and gave correct change
  • Maintained clean checkout area and completed other general cleaning duties, such as sweeping and taking out trash.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Lifted up to 25 pounds at once and used forklift to move heavier loads

Legal Assistant

George Mariscal Law Firm
01.2019 - 12.2020
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes
  • Scheduled appointments, court appearances, and depositions for busy law firm

Education

High School Diploma -

Karen Wagner High School
05.2021

Skills

  • Strong Computational Skills
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Site Visits
  • Hardware and Software Configuration
  • Customer Support Needs Assessment
  • Desktop Support
  • Activities of Daily Living (ADLs)
  • Banking Operations Support
  • Product Recommendations
  • Customer Standards Compliance
  • Complaint Documentation
  • Product Packaging
  • Packing boxes
  • Warehouse Safety
  • Labeling
  • Box assembly
  • Box Building
  • Shipping and receiving
  • Barcode Scanners
  • Product Inspections
  • Tape gun usage
  • Work Well Under Pressure
  • Order Picking

Additional Information

MS Office Word, Excel, Outlook, Powerpoint, OneNote, Access

Google Drive Docs, Sheets, Slides, Forms

Email mail merge, filters, folders, rules

Spreadsheets Excel, Google Sheets, OpenOffice Calc.

Presentations/Slideshows Powerpoint, Google Slides, OpenOffice Impress.

Web HTML, CSS ,

Software Skills Avaya phone system, ADP, Kronos, Operation Systems, CRM, Knowledge, Icoms, SIP, PeopleSoft. Calabrio, Evolve, Sales force and Member 360.


Timeline

Packer

Amazon
11.2023 - 09.2024

Inbound Sales Representative

Spectrum
12.2022 - 05.2023

Technical Support Representative

IBEX Global
06.2022 - 12.2022

Caregiver

Hurricane Staffing
12.2021 - 10.2022

Member Service Representative

PenFed Credit Union
12.2021 - 06.2022

Cashier

HEB Grocery Store
01.2020 - 02.2021

Legal Assistant

George Mariscal Law Firm
01.2019 - 12.2020

High School Diploma -

Karen Wagner High School

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Simya Jackson