Summary
Overview
Work History
Education
Skills
Timeline
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Sinai Estevez

Apopka,FL

Summary

Results-driven business manager with 10+ years of experience overseeing operations, financial processes, and staff management in the beauty, healthcare, and service industries. Skilled in payroll administration, scheduling, marketing, inventory management, and client relations. Proven track record of implementing process improvements, driving revenue growth, and maintaining compliance. Adept at leading teams, resolving challenges, and ensuring smooth day-to-day business operations.

Overview

11
11
years of professional experience

Work History

Operations & Business Manager

GameFace Tattoo
01.2015 - Current
  • - Directed daily business operations for a high-volume tattoo and piercing studio.
  • - Created and managed employee schedules, payroll, and accounts receivable/payable.
  • - Oversaw inventory management, vendor negotiations, and supply purchasing.
  • - Developed and executed social media marketing strategies that boosted brand awareness and client engagement.
  • - Built and maintained strong client relationships, leading to repeat business and referrals.
  • - Streamlined booking and deposit systems to improve efficiency and reduce scheduling conflicts.

Esthetician

Massage Envy
01.2021 - 01.2022
  • - Performed client services while balancing sales and upselling skincare products.
  • - Delivered excellent customer service, contributing to repeat clientele.
  • - Supported front desk operations including scheduling, payments, and retail management.

Insurance Verification Specialist

Advanced Women’s Health Specialists
01.2017 - 01.2019
  • - Verified insurance coverage, benefits, and authorizations for patient services.
  • - Collaborated with billing and clinical staff to ensure accurate financial responsibility estimates.
  • - Enhanced front-office workflow by improving communication processes and training new staff.
  • - Helped reduce denied claims through accurate documentation and coding support.

Billing Specialist

Mid Florida Hospital
01.2015 - 01.2017
  • - Supervised billing department functions including coding, claims processing, and payment posting.
  • - Increased claim acceptance rates by improving coding accuracy and implementing new verification steps.
  • - Partnered with department managers to resolve outstanding balances and improve cash flow.
  • - Provided patient support on billing concerns, improving client satisfaction.

Education

Esthetics Program Graduate -

Cortiva Institute
Maitland, FL
01.2021

Skills

  • - Operations Management: Scheduling, payroll, vendor relations, process improvement
  • - Financial Management: Accounts receivable/payable, billing, collections, reimbursement
  • - Team Leadership: Staff training, employee relations, performance oversight
  • - Marketing & Growth: Social media campaigns, client engagement strategies
  • - Client Relations: Customer service, conflict resolution, relationship building
  • - Technical Tools: Billing software, scheduling platforms, Microsoft Office Suite, social media management tools

Timeline

Esthetician

Massage Envy
01.2021 - 01.2022

Insurance Verification Specialist

Advanced Women’s Health Specialists
01.2017 - 01.2019

Operations & Business Manager

GameFace Tattoo
01.2015 - Current

Billing Specialist

Mid Florida Hospital
01.2015 - 01.2017

Esthetics Program Graduate -

Cortiva Institute

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