Sinai Novoa

Supervised and trained staff in customer service, food handling, and safety protocols.
Assisted with kitchen preparation during peak times as needed.
Ensured compliance with all food safety regulations and sanitation standards.
Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Worked in close collaboration with team members to ensure customers received high-quality service.

Superv

Provided exceptional customer service in a fast-paced environment.

Maintained cleanliness and organization of dining and kitchen areas.

Prepared food items following safety and quality standards.

Provided excellent customer service to maintain a positive atmosphere for customers.

Collaborated with team members to ensure efficient workflow during peak hours.

Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Provided on-the-job training to new staff members.
Ensured all safety and sanitation regulations were met throughout the shift.
Conducted weekly inventory of supplies, equipment, and food items.
Monitored staff performance to ensure quality standards were met.
Maintained accurate records of daily transactions and deposits.
Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Assigned tasks to employees and monitored productivity, performance and task completion.
Created work schedules for staff while adhering to labor laws and budget constraints.
Communicated clearly with employees regarding job duties, expectations, and policies.

Greeted customers and took orders for coffee drinks, food items, and other beverages.
Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Operated cash registers to process customer payments.
Provided excellent customer service by responding to inquiries quickly and professionally.
Followed safety procedures while operating machinery such as grinders and espresso machines.
Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.