Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sinciere Davis

Chatsworth,California

Summary

Versatile and dedicated professional with a multifaceted background in customer service, financial transactions, and hospitality management. At Nike, excelled in creating an engaging retail environment and fostering customer loyalty. As a bank teller, demonstrated meticulous attention to detail and a strong aptitude for financial accuracy. Experienced in the hospitality sector as a night auditor, ensuring seamless overnight operations with a focus on guest satisfaction. Currently honing management skills at Bowlero, leading teams to deliver outstanding service. Ready to leverage this diverse skill set to drive success in a dynamic new role.

Overview

6
6
years of professional experience

Work History

Manager

Bowlero Lanes
Woodland Hills, California
09.2023 - Current
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.
  • Assisted in training new servers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Informed customers of daily specials and signature menu items.

Front Desk Manager

Goodnitemoongoodniteyou
Calabasas, California
06.2021 - 12.2023
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Organized daily room assignments and ensured all necessary paperwork was completed accurately.
  • Assisted with training new staff members on front desk procedures and policies.
  • Ensured the front desk area was clean and presentable at all times.
  • Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
  • Managed guest check-in and check-out procedures, reservations and payments.

Bank Teller

First seacoast bank
Portsmouth, NH
03.2019 - 05.2021
  • Prepared reports on transaction activity for management review.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.

Floor Assistant

Nike Factory Store
Kittery, ME
05.2018 - 02.2020
  • Maintained orderly appearance of aisles by removing misplaced items and organizing them back onto shelves.
  • Greeted customers upon entering the store to provide friendly customer service.
  • Assisted with price changes and markdowns when needed.
  • Provided excellent customer service by answering questions and providing assistance with purchases.
  • Operated cash registers to complete customer transactions accurately and efficiently.
  • Unloaded shipments from delivery trucks and verified contents against packing slips.
  • Performed regular cleaning duties including vacuuming, dusting, mopping, and sweeping floors.

Education

Criminal Justice

Great Bay Community College
Portsmouth, NH
06-2021

High School Diploma -

Berlin Senior High School
Berlin, NH
06-2019

Skills

  • Professionalism and Courtesy
  • Listening and Comprehension
  • Patience and Empathy
  • Foreign language proficiency
  • Guest Engagement
  • Attention to Detail
  • Flexible and Adaptable
  • Verbal and written communication

Languages

Spanish
Professional

Timeline

Manager

Bowlero Lanes
09.2023 - Current

Front Desk Manager

Goodnitemoongoodniteyou
06.2021 - 12.2023

Bank Teller

First seacoast bank
03.2019 - 05.2021

Floor Assistant

Nike Factory Store
05.2018 - 02.2020

Criminal Justice

Great Bay Community College

High School Diploma -

Berlin Senior High School

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Sinciere Davis