Sindhiya Ramakrishnan
Springfield,MO
Summary
Dynamic professional with a solid background in corporate training and leadership development. Expertise in customer service, data analysis, and team management, leading to improved organizational outcomes. Proficient in public speaking, ensuring clear communication with diverse stakeholders. Focused on nurturing leadership capabilities to drive team success and growth.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Desk Assistant (Part Time)
Missouri State University
Springfield, USA
12.2024 - Current
- Handles office correspondence, including sorting and distributing mail.
- Maintains records such as guest logs, maintenance requests, or reservations.
- Works closely with other desk assistants, maintenance teams, and supervisors to ensure smooth operations.
Project Supervisor
Datamark, Inc.
Chennai, India
01.2023 - 06.2023
- Led and supervised a team of 50, ensuring high performance and alignment with organizational objectives.
- Planned and managed daily operations, ensuring delivery of services that met client and regulatory requirements as per contractual agreements.
- Proactively identified potential risks or issues that could lead to client escalations and implemented effective mitigation strategies.
- Built and maintained strong client relationships, consistently ensuring high-quality service and client satisfaction.
- Mentored and supported team members, addressing their needs, enhancing performance, and achieving business KPIs.
Trainer - Customer Service Agent
Datamark, Inc.
Chennai, India
10.2020 - 12.2022
- Maintained and analyzed reports on disciplinary, performance, and operational metrics to identify trends and areas for improvement.
- Identified potential risks and implemented solutions to prevent client escalations.
- Conducted quality audits for the team, provided key improvement areas, and provided actionable feedback to enhance performance.
- Represented the project in Weekly Business Reviews, presenting performance updates, plans, and goals to stakeholders.
- Trained Limited English Proficient (LEP) team members in communication, grammar, and interpersonal skills, successfully transitioning them from non-voice to voice-related projects.
Education
Master of Science - Project Management
Missouri State University
Springfield, MO12.2025
Bachelor of Technology - Biomedical Engineering
Sathyabama Institute of Science and Technology
Chennai, India06.2020
Skills
- Client relations and service excellence
- Team leadership and collaboration
- Advanced Microsoft Excel proficiency
- Clear and professional communication
- Training design and facilitation
- Project management and coordination
- Organizational and time management skills
- Data analysis and reporting
Volunteer Community Service
- SGA Street Clean, Missouri State University, Springfield, MO, 09/25
- SGA Street Clean, Missouri State University, Springfield, MO, 03/25
- Volunteer, Besant Memorial Animal Hospital & Shelter, Chennai, India, 2022 - 2023
- Volunteer, Blue Cross Animal Rescue & Shelter, Chennai, India, 2018 - 2020
Publications
An Intelligent detection and therapeutic device to support sleep apnea in infants, 03/21, Sathyabama University, Chennai, India, https://www.itm-conferences.org/articles/itmconf/abs/2021/02/itmconf_icitsd2021_01006/itmconf_icitsd2021_01006.html
Presentations
- Presented a paper at CREMI 2018, A national conference on recent innovations in medical instrumentation
- Presented a paper at the International Conference on Innovative Technology for Sustainable Development
- Presented a paper at the International Conference on Bioengineering for Health and Environment
Leadership Experience
- President, Graduate Student Senate, 06/25, Present
- President, Hammons Hall Council, 06/25, Present
- Royalty Coordinator, Homecoming Committee, 03/25, Present
- Senator, Graduate Student Senate, 09/24, 05/25
- Vice President, Hammons Hall Council, 09/24, 05/25
- Senator, Student Government Association (Diversion & Inclusion Committee), 08/24, 05/25
Accomplishments
Three Minute Thesis competition winner 2025 - Missouri State University
Certification
Advanced Medical Engineering Certification - GE Healthcare
Timeline
Desk Assistant (Part Time)
Missouri State University
12.2024 - Current
Project Supervisor
Datamark, Inc.
01.2023 - 06.2023
Trainer - Customer Service Agent
Datamark, Inc.
10.2020 - 12.2022
Master of Science - Project Management
Missouri State University
Bachelor of Technology - Biomedical Engineering
Sathyabama Institute of Science and Technology