Sindy Chiche
Meriden ,CT
Summary
Dynamic General Manager with a proven track record in operations management, team building, and enhancing member satisfaction. Skilled in problem resolution and driving efficiency to achieve business growth.
Overview
12
12
years of professional experience
Work History
General Manager
The Edge Fitness Clubs
Bristol, CT
07.2025 - 07.2026
- Led daily operations to ensure smooth club functionality and member satisfaction.
- Managed scheduling and payroll to optimize workforce efficiency and reduce labor costs.
- Developed and implemented staff training programs to enhance service quality.
- Analyzed membership trends to inform marketing strategies and improve retention rates.
- Enhanced customer engagement through personalized outreach and community events planning.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager in Training
The Edge Fitness Clubs
Meriden, CT
10.2024 - 06.2025
General Manager in Training
The Edge Fitness Clubs
Danbury, CT
03.2024 - 09.2024
- Assisted in daily operational management to enhance club efficiency and member satisfaction.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Supported senior management in strategic planning sessions aimed at achieving corporate goals.
- Established clear communication channels between various departments, facilitating collaboration on projects and initiatives that spanned multiple teams.
Assistant General Manager
The Edge Fitness Clubs
Hamden, CT
08.2023 - 03.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Corporate Sales Advisor
The Edge Fitness Clubs
Orange, CT
03.2022 - 07.2023
- Helped all 42 clubs with membership sales and phone calls
- Paid in person visits to help out the sales team generate new units and leads.
- Helped generate 2-3 units a day for different clubs during my working days
- Onboarded new sales team, helped them get acclimated with the company and goals
Warehouse Operator
Macys Logistics
Cheshire, CT
10.2021 - 02.2022
- Operated material handling equipment to ensure efficient product movement within warehouse.
- Trained new team members on safety procedures, equipment operation, and best practices for warehouse tasks.
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
Sales Manager
The Edge Fitness Clubs
Stratford, CT
12.2017 - 03.2020
Sales Manager
The Edge Fitness Clubs
Milford, CT
05.2017 - 11.2017
- Led sales team to achieve monthly revenue targets through effective training and motivation.
- Developed and implemented promotional strategies to enhance member engagement and retention.
- Monitored staff performance metrics, providing coaching to improve individual results.
- Established strong relationships with members, fostering a welcoming and supportive club environment.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Membership Sales Representative
The Edge Fitness Clubs
Hamden, CT
12.2014 - 05.2017
- Called potential clients from a curated list of qualified leads
- Contact 80 to 100 prospects daily.
- Generated new memberships every month.
- Hit sales quotas
- Participated in community events to represent organization and foster positive relationships within community.
Education
Associate of Arts - Political Science And Government
Southern New Hampshire University
Hooksett, NH06.2027
Skills
- Operations management
- Problem resolution
- Leadership and team building
- Strategic planning
- Customer relations
- Efficient multi-tasker
- Team player
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
The Edge Fitness Clubs
07.2025 - 07.2026
General Manager in Training
The Edge Fitness Clubs
10.2024 - 06.2025
General Manager in Training
The Edge Fitness Clubs
03.2024 - 09.2024
Assistant General Manager
The Edge Fitness Clubs
08.2023 - 03.2024
Corporate Sales Advisor
The Edge Fitness Clubs
03.2022 - 07.2023
Warehouse Operator
Macys Logistics
10.2021 - 02.2022
Sales Manager
The Edge Fitness Clubs
12.2017 - 03.2020
Sales Manager
The Edge Fitness Clubs
05.2017 - 11.2017
Membership Sales Representative
The Edge Fitness Clubs
12.2014 - 05.2017
Associate of Arts - Political Science And Government
Southern New Hampshire University