Dedicated professional with expertise in customer service and conflict resolution. Proven ability to enhance tenant experiences and manage property operations efficiently.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Willow Bridge Property Co.
Richardson, Texas
07.2022 - Current
Scheduled property showings and conducted tours for prospective tenants.
Coordinated communication between tenants and property management team to streamline issue resolution and improve tenant satisfaction.
Assisted management in tenant relations and conflict resolution.
Resolved tenant complaints to enhance satisfaction and foster positive relationships. from tenants regarding maintenance issues and resolved them promptly.
Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Coordinated property maintenance requests with vendors and contractors.
Managed rent collection processes and ensured timely payments.
Collected monthly assessments, rental fees, deposits and payments.
Administered security deposit refunds to ensure compliance with lease agreements..
Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
Explained policies and procedures to tenants and enforced rules.
Filed eviction notices in compliance with state law guidelines.
Leasing Consultant
Lincoln Property Management
Dallas, TX
12.2017 - 06.2022
Managed rental application processes and conducted background checks efficiently.
Assisted prospective tenants with property tours and lease agreements.
Provided exceptional customer service to ensure positive tenant experiences.
Responded to tenant inquiries and resolved maintenance requests promptly.