SINDY LABOSSIERE
Miramar,FL
Summary
Experienced Medical Assistant with background in assisting healthcare professionals and providing patient care. Skilled in clinical procedures and medical administration, contributing to improved patient outcomes. Demonstrated ability in patient communication and maintaining medical records efficiently.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Assistant
Claremedica of Plantation
Plantation, FL
06.2022 - 05.2026
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record (EHR) systems to ensure accuracy.
- Provided education on health maintenance and disease prevention to patients during visits.
- Monitored vital signs and documented changes for physician review, ensuring quality care delivery.
- Trained new medical assistants in office protocols, fostering a collaborative work environment.
- Implemented workflow improvements that streamlined administrative processes and enhanced productivity.
- Led initiatives to improve patient satisfaction through enhanced communication and service delivery.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Security Site Supervisor
Shelborne Hotel
Miami Beach, FL
10.2020 - 07.2021
- Achieved a secure environment by conducting thorough visitor checks upon entry and exit using security scanners. Maintained detailed records of visitor movements, enhancing accountability. Monitored surveillance feeds to identify and address security threats. Responded effectively to alarms, ensuring rapid resolution of incidents. Conducted regular patrols to maintain a secure atmosphere. Collaborated with law enforcement to address any criminal activities. Performed routine and surprise checks of key areas to prevent security breaches.
- Led team training sessions to enhance procedural compliance and operational efficiency.
Administrative Coordinator
Prosperity Social & Community Development Group, Inc
North Miami, FL
10.2016 - 10.2020
- Oversaw facility scheduling to maintain punctuality of staff for all program components and completion of daily responsibilities. Fostered a supportive environment for students and staff, reinforcing program standards and expectations consistently.
- Trained new staff on administrative procedures, fostering a collaborative work environment.
- Developed and maintained filing systems, enhancing information retrieval accuracy.
Technical Support Representative
Cross Country Home Services Inc.
Fort Lauderdale, FL
05.2016 - 12.2016
- Managed customer interactions to deliver information in response to inquiries about products and services insured through warranty company. Coordinated appointments with service providers to resolve home appliance issues effectively.
- Analyzed customer feedback to identify trends and improve warranty services.
- Processed warranty claims efficiently, ensuring compliance with company policies and guidelines.
Child Care Assistance
New World Academy #2
Miami, FL
01.2015 - 04.2016
- Enhanced developmental outcomes for infants and toddlers by applying best practices in care and education. Cultivated self-esteem, trust, and autonomy in children, leading to improved emotional and social skills. Effectively responded to individual needs through keen observation of verbal and non-verbal cues, accommodating diverse temperaments, styles, abilities, and cultures. Documented daily individual needs, strengths, interests, service plans, attendance, and meal counts, contributing to tailored care strategies. Created and executed engaging lesson plans that aligned with developmental milestones. Established a dynamic learning environment that facilitated active exploration and meaningful interactions with caregivers. Managed additional duties as necessary.
- Supervised daily activities to ensure a safe and engaging environment for children.
Customer Service
THE ANSWER GROUP(TAG) TAG (The Answer Group)
Fort Lauderdale
08.2004 - 03.2013
- Achieved high customer satisfaction by addressing inquiries through telephone communication. Fostered collaboration among internal departments to improve operational efficiency.
- Achieved high customer satisfaction by responding swiftly to inquiries. Resolved complaints efficiently, leading to improved customer loyalty.
- Oversaw customer account management to enhance service delivery. Directed the upkeep of customer interaction records and transaction documentation.
- Analyzed and rectified customer concerns regarding cell phone and cable functionality to ensure seamless service delivery.
Dispatcher
Metro Cab
01.2003 - 02.2004
- Coordinated communication with customers to ensure timely dispatch of cab drivers to various locations.
- Executed regular maintenance and operational checks on taxi dispatch systems to ensure punctuality in pickups and drop-offs.
- Streamlined driver scheduling processes to enhance fleet performance and deliver exceptional customer service experiences.
- Monitored real-time traffic conditions, adjusting routes to ensure timely deliveries.
Education
High School Diploma -
Concord Career Institute
Medical Assistant -
Concord Career Institute
Skills
- Medical terminology knowledge
- EMR / EHR
- Phlebotomy
- Medical supply inventory
- Fluent in [Creole, French, English]
- Simple dressings
- Prioritizing stat orders
Certification
CPR Certified – AHA
Timeline
Medical Assistant
Claremedica of Plantation
06.2022 - 05.2026
Security Site Supervisor
Shelborne Hotel
10.2020 - 07.2021
Administrative Coordinator
Prosperity Social & Community Development Group, Inc
10.2016 - 10.2020
Technical Support Representative
Cross Country Home Services Inc.
05.2016 - 12.2016
Child Care Assistance
New World Academy #2
01.2015 - 04.2016
Customer Service
THE ANSWER GROUP(TAG) TAG (The Answer Group)
08.2004 - 03.2013
Dispatcher
Metro Cab
01.2003 - 02.2004
High School Diploma -
Concord Career Institute
Medical Assistant -
Concord Career Institute