Sindymarie Sanchez Cruz
Waterbury,CT
Summary
Proven Case Manager at The Hispanic Coalition of a Greater WTBY, adept in client assessment and resource identification, excels in relationship building and problem-solving. Spearheaded community outreach, significantly enhancing public access to services. Track record of improving client satisfaction through personalized support and effective crisis intervention.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager
The Hispanic Coalition of a Greater WTBY
03.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
- Increased client satisfaction through diligent follow-up and personalized support.
- Developed resource directory for clients, simplifying their search for essential services.
Store Manager
CLARO
07.2008 - 10.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
High School Diploma -
Aurea E. Quiles Claudio
Guanica, PR05-2005
Skills
- Problem-Solving
- Case Documentation
- Organization and Multitasking
- Relationship Building
- Task Prioritization
- Certified in CPR/AED
- Client assessment
- Resource Identification
- Referral Coordination
- Community Outreach
Certification
- CPR/AED Certification
- CHW
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
The Hispanic Coalition of a Greater WTBY
03.2022 - Current
Store Manager
CLARO
07.2008 - 10.2021
High School Diploma -
Aurea E. Quiles Claudio
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