Sindymarie Sanchez Cruz
Waterbury,CT
Summary
Proven Case Manager at The Hispanic Coalition of a Greater WTBY, adept in client assessment and resource identification, excels in relationship building and problem-solving. Spearheaded community outreach, significantly enhancing public access to services. Track record of improving client satisfaction through personalized support and effective crisis intervention.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager
The Hispanic Coalition of a Greater WTBY
03.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
- Increased client satisfaction through diligent follow-up and personalized support.
- Developed resource directory for clients, simplifying their search for essential services.
Store Manager
CLARO
07.2008 - 10.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
High School Diploma -
Aurea E. Quiles Claudio
Guanica, PR05-2005
Skills
- Problem-Solving
- Case Documentation
- Organization and Multitasking
- Relationship Building
- Task Prioritization
- Certified in CPR/AED
- Client assessment
- Resource Identification
- Referral Coordination
- Community Outreach
Certification
- CPR/AED Certification
- CHW
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
The Hispanic Coalition of a Greater WTBY
03.2022 - Current
Store Manager
CLARO
07.2008 - 10.2021
- CPR/AED Certification
- CHW
High School Diploma -
Aurea E. Quiles Claudio
Similar Profiles
Aba EtuAba Etu
Interpreter at Ohio Hispanic CoalitionInterpreter at Ohio Hispanic Coalition
Dorie VanDercreekDorie VanDercreek
Art Therapy Intern at Coalition For Hispanic Family ServicesArt Therapy Intern at Coalition For Hispanic Family Services
Ely Lopez-MirandaEly Lopez-Miranda
Spanish Interpreter at Ohio Hispanic CoalitionSpanish Interpreter at Ohio Hispanic Coalition