Sinead Cornelious
Missouri City,TX
Summary
Dynamic Medicare Specialist with a proven track record at Ttec, excelling in claims processing and customer service. Adept at educating beneficiaries and resolving inquiries, enhancing client satisfaction. Strong communication skills and a commitment to compliance led to streamlined operations and improved beneficiary experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medicare Specialist
Ttec (TeleTech) - HealthCare Solutions
San Francisco, CA
02.2025 - Current
- Analyzed Medicare plans to ensure compliance with regulatory standards.
- Educated beneficiaries on coverage options and enrollment processes.
- Assisted clients in resolving claims and billing inquiries efficiently.
- Coordinated documentation for Medicare eligibility and benefits verification.
Manager
Walmart
Missouri City, TX
04.2022 - 01.2025
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Managed team performance, providing coaching and training to enhance productivity.
- Implemented process improvements that streamlined workflow and reduced operational bottlenecks.
- Coordinated inventory management, optimizing stock levels to meet customer demand efficiently.
Security Officer Supervisor
Allied Universal Security Services
Houston, TX
04.2020 - 2023
- Supervised security personnel, ensuring adherence to protocols and operational standards.
- Conducted regular safety audits to identify vulnerabilities and enhance security measures.
- Developed training programs for new hires, improving team performance and operational efficiency.
- Coordinated incident response efforts, maintaining clear communication with law enforcement and emergency services.
Education
High School Diploma -
Memorial High
Port Arthur, TX05.2010
Skills
- Strong communication skills
- Claims processing proficiency
- Customer service expertise
- Networking and relationship building
Certification
Life and Accident Health Insurance license
Timeline
Medicare Specialist
Ttec (TeleTech) - HealthCare Solutions
02.2025 - Current
Manager
Walmart
04.2022 - 01.2025
Security Officer Supervisor
Allied Universal Security Services
04.2020 - 2023
High School Diploma -
Memorial High