Summary
Overview
Work History
Education
Skills
Certification
Technical Certifications
Timeline
Generic

Sinera Jones

Cleveland,OH

Summary

Dynamic and results-driven professional with 15+ years of experience in sales, business development, and client success across real estate and insurance. Recently certified in CompTIA Tech+, DevOps, Agile, ITIL, and Salesforce. Adept at managing complex processes, improving systems, and building relationships—now transitioning into the tech industry. Passionate about supporting users, streamlining operations, and contributing to efficient, tech-driven environments.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Real Estate Sales Agent & Consultant

Dream Team Realty
Cleveland, USA
01.2002 - Current
  • Managed and closed 300+ real estate transactions across residential and commercial spaces.
  • Trained and led agent seminars on negotiation and sales strategy, incorporating CRM tools.
  • Developed market analytics reports and personalized marketing campaigns.
  • Utilized Salesforce to manage client pipelines and automate workflows.
  • Delivered virtual client experiences via Zoom and DocuSign to streamline onboarding and closing.

Licensed Insurance Sales Professional

Moss Insurance Agency
Solon, USA
01.2008 - 01.2015
  • Sold multi-line insurance policies across 35 states; appointed with 14 national providers.
  • Leveraged CRM to manage client relationships, perform needs analysis, and track renewals.
  • Received multiple Top Sales Agent awards for conversion and retention.
  • Led onboarding for new agents, focusing on CRM use, tech tools, and compliance processes.

Education

Business Administration -

Ursuline College
Pepper Pike, OH

Skills

  • IT support and troubleshooting
  • Business development
  • DevOps and agile coordination
  • Salesforce CRM and customer success
  • Process improvement and documentation
  • Project scheduling and scrum practices
  • ITIL service management
  • Technical sales and solution consultation
  • CRM administration and user training
  • Project management tools: Trello, Notion, MS Project

Certification

  • Ohio & Florida Real Estate Sales Licenses
  • Ohio Property, Casualty, Life, and Health Insurance Licenses
  • National Notary Agent

Technical Certifications

  • CompTIA Tech+ Certification
  • DevOps Foundation Certification
  • ITIL Foundation Certificate in Service Management
  • Agile Scrum & Intro to Agile Methodologies (Scrum Alliance)
  • Salesforce CRM: Extensive Training & User Management

Timeline

Licensed Insurance Sales Professional

Moss Insurance Agency
01.2008 - 01.2015

Real Estate Sales Agent & Consultant

Dream Team Realty
01.2002 - Current

Business Administration -

Ursuline College

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