SIngha Mounixay
Fresno,CA
Summary
Dedicated Medical Assistant with extensive experience at Wellpath, skilled in patient care coordination and electronic health records management. Proven ability to enhance workflow efficiency and ensure patient safety. Compassionate caregiver with strong communication skills, adept at educating patients and supporting clinical teams during procedures. Committed to maintaining HIPAA compliance and delivering exceptional service.
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Wellpath
07.2024 - Current
- Administered patient care, including vital signs monitoring and preparation for examinations.
- Assisted physicians with procedures and documentation to enhance workflow efficiency.
- Managed electronic health records to ensure accurate and up-to-date patient information.
- Coordinated patient appointments and follow-ups to optimize clinic scheduling.
- Educated patients on treatment plans and medication instructions for improved health outcomes.
- Trained new staff on operational procedures and best practices for patient care delivery.
- Conducted inventory management of medical supplies to ensure availability during patient care activities.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant/Receptionist
Fresno Pace For Seniors
03.2022 - 03.2024
- Managed patient scheduling and appointment coordination effectively.
- Assisted with patient intake, ensuring accurate documentation of medical history.
- Maintained organized medical records using electronic health record systems.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Educated patients on healthcare procedures and office policies to improve understanding.
- Implemented improvements in workflow efficiency for front desk operations.
- Collaborated with interdisciplinary teams to optimize patient care services.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
Education
Graduate Certificate - MEDICAL
San Joaquin Valley College
Fresno, CA01-2022
High School Diploma -
DEWOLF HIGH SCHOOL
Fresno, CA06-1995
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Sterile technique
- Medical supply inventory
Languages
LAOS
Full Professional
English
Full Professional
Timeline
Medical Assistant
Wellpath
07.2024 - Current
Medical Assistant/Receptionist
Fresno Pace For Seniors
03.2022 - 03.2024
Graduate Certificate - MEDICAL
San Joaquin Valley College
High School Diploma -
DEWOLF HIGH SCHOOL