Associate of Science -
Martinsburg College
Martinsburg, WV01-2025
Sinniah Henry
Atlantic,VA
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Clinical documentation
- Patient-focused care
- Reliable team player
- CPR
- Immunization administration
Education
High School Diploma -
Arcadia High School
Oak Hall, VA06-2020
Summary
Dynamic Medical Assistant with a proven track record at Eastern Shore Rural Health System, excelling in patient scheduling and clinical documentation. Recognized for enhancing patient satisfaction through effective communication and patient-focused care. Skilled in HIPAA compliance and CPR, fostering a reliable team environment while ensuring quality healthcare delivery.
Work History
Medical Assistant
Eastern Shore Rural Health System
New Church, VA
04.2025 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling, ensuring efficient clinic operations.
- Maintained accurate and confidential medical records using electronic health record systems.
- Educated patients on treatment plans, medications, and preventive care practices.
- Streamlined appointment processes, reducing wait times and improving patient satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Assistant Store Manager
Royal Farms, Two Farms
Nelsonia, Va
06.2021 - 04.2023
- Assisted in managing daily store operations to ensure optimal customer service and satisfaction.
- Supported inventory management processes, including stock replenishment and product placement.
- Trained new employees on store policies, procedures, and customer interaction techniques.
- Collaborated with team members to maintain cleanliness and organization throughout the store.
- Executed cash handling procedures accurately to maintain financial integrity during shifts.
- Resolved customer inquiries and complaints effectively to foster a positive shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Cashier
Hardee's Restaurant
Pocomoke City, MD
03.2016 - 12.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer by reconciling daily sales receipts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new staff on operational procedures and customer interaction techniques.
- Assisted in training new cashiers on register operations and customer interaction protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.