SINTHYA BELLO
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Unitedhealth Care
San Antonio, Texas
01.2022 - 05.2025
- Successfully handle inbound calls in a remote call center environment, providing exceptional assistance to members and providers.
- De-escalated tense situations with upset members, fostering a more positive customer experience.
- Utilized ISET, ACET, and CSM systems to streamline call management and enhance service delivery.
- Reviewed and researched claims to clarify denial reasons for members or providers, ensuring understanding and resolution.
- Reprocessed claims upon receipt of new information.
Sales Representative
Spectrume
01.2018 - 01.2020
- Achieved sales targets consistently while working independently.
- Mastered product knowledge to deliver tailored pitches to customers in remote call center.
- Employed questioning techniques to identify customer needs and provide suitable solutions.
- Collected customer data during calls to ensure service eligibility.
Sales Representative
Sprint
01.2017 - 01.2018
- Scheduled remote appointments with potential and existing customers to discuss and promote new products and services, enhancing customer awareness.
- Engaged actively with clients to deliver exceptional customer service, ensuring their needs were addressed effectively.
- Gained comprehensive knowledge of store products and benefits through remote training, enabling informed customer interactions.
- Processed payments and maintained accurate records.
Education
Certificate - Medical Assistant
Sanford Brown College
Phoenix, AZ05-2012
Diploma -
Camelback High School
Phoenix, AZ05-2011
Skills
- Call handling
- Support services
- Administrative skills
- Bilingual proficiency
- Effective communication
- Listening skills
- Problem solving
- Attention to detail
Timeline
Customer Service Representative
Unitedhealth Care
01.2022 - 05.2025
Sales Representative
Spectrume
01.2018 - 01.2020
Sales Representative
Sprint
01.2017 - 01.2018
Certificate - Medical Assistant
Sanford Brown College
Diploma -
Camelback High School