Sintija Mapp
Elizabeth,NJ
Summary
Reliable, hard working and friendly customer service professional with experience at Alaska Airlines, excelling in problem resolution and team collaboration. Successful at physically-challenging fast paced work environments with excellent physical stamina, teamwork capabilities and great
communication skills.
Overview
3
3
years of professional experience
Work History
CSA
Alaska Airlines
Newark, NJ
01.2024 - 12.2024
- Assisted customers with inquiries regarding check-in, flight schedules and ticketing procedures.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Facilitated check-in processes using automated systems to streamline passenger flow.
- Collaborated with team members to ensure timely boarding and smooth operations.
- Helped customers every day with positive attitude and focus on customer satisfaction.
Overnight Stock Associate
Walmart
Clovis, NM
07.2021 - 06.2023
- Stocked merchandise efficiently, ensuring shelves remained organized and fully stocked for customers.
- Collaborated with team members to implement planograms, enhancing product placement and visibility.
- Operated equipment safely, including pallet jacks and forklifts, adhering to safety protocols.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
Bachelor Of Arts With Honours - Tourism Management
Anglia Ruskin University
Cambridge, UK02.2013
Skills
- Customer service
- Problem resolution
- Team collaboration
- Customer complaint resolution
Languages
English
Full Professional
Latvian
Native or Bilingual
Russian
Limited Working
Swedish
Elementary
Timeline
CSA
Alaska Airlines
01.2024 - 12.2024
Overnight Stock Associate
Walmart
07.2021 - 06.2023
Bachelor Of Arts With Honours - Tourism Management
Anglia Ruskin University