Siob'han Broadnax
Summary
Driven professional with a strong background in leadership, team coordination, and organizational management, transitioning into corporate event planning. Skilled in managing projects, leading cross-functional teams, and creating seamless experiences in fast-paced environments. Known for strong communication, problem-solving, and relationship-building abilities, with a passion for planning impactful corporate events that align with company goals and enhance client and employee engagement. Adept at multitasking, budgeting, logistics coordination, and delivering high-quality results under tight deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
City MD
Union, NJ
02.2024 - Current
- Assisting in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of an urgent care location.
- Managing team members in partnership with Practice Manager.
- Supporting a patient-centric urgent care experience from welcome to departure of the facility and ensuring an inviting and hospitable environment. Supporting overall functions of the site, team, and providers with day-to-day operations.
- Managing the performance of the site
- Assisting the Practice Manager preparing the schedule for non-providers.
- Ordering all medical supplies, medications, vaccinations, and office supplies for the site.
- Opening and closing the site daily. Assisting the Practice Manger in administrative and operational responsibilities.
- Managing the team from interviewing, performance, promotion, discipline, etc.
- Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as formal write-ups and suggestions for improvement.
- Resolving disputes, and reviewing patient satisfaction cards.
Phlebotomy Supervisor
LabCorp
Bergen County , NJ
09.2017 - 04.2024
- Supervised a team of (+50) phlebotomists working in Patient Service Centers and/or physician's offices
- Managed patient flow, wait times, and inventory levels and information logs
- Monitored monthly productivity and report any deviations as necessary
- Coordinated phlebotomists' schedules through resourceful and creative thinking
- Performed operational duties such as payroll, monthly schedules and performance appraisals
- Partnered with Human Resources regarding employee relations issues and disciplinary actions
- Hired and trained phlebotomists to fill any open positions
- Communicated effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
- Provided exceptional customer service to all patients and clients
- Assisted in the set-up of new Patient Service Centers or Client Offices
- Provided resolution of any patient or client issues
- Performed, collect and prepare specimens when needed
- Traveled to multiple sites daily
- Payroll
Education
Post-Graduate Certificate - Event Planning And Hospitality Certification
Bergen Community College
Paramus, NJ05-2026
Associate of Business And Hospitality - Event Planning And Hospitality
Bergen Community College
Paramus, NJ12-2026
Skills
- Customer service
- Maintaining and Managing relationships
- Problem - solving
- Customer relations
- Project management abilities
- Concept and Coordination
- Time Management
- Staff Training and Development
Certification
- Event planning Management
- Menu Planning &Nutrition
- Restaurant Service Management
- Food Protection & Safety
- Hospitality Management
- Professional Food Prep Technician
- Beverage Management
- Purchasing and Cost Control
Accomplishments
Internship with Hotel Restaurant Management Department Chair of Bergen Community College / Assistant Professor Fall 2025 - Current:
Involves supporting local tourism and industry growth through policy research, event coordination, and constituent services. Interns gain hands-on experience by assisting with committee work, analyzing data, and contributing to public relations efforts.
Key Responsibilities & Tasks
- Policy and Research: Conducting research on local hospitality trends, tourism, and workforce development to assist in decision-making.
- Event Coordination: Assisting with the planning and execution of community events and, in some cases, contributing to the development of training programs.
- Administrative Support: Handling daily office tasks, such as responding to inquiries, updating databases, and maintaining records.
- Public Relations: Assisting with outreach efforts to stakeholders in the hospitality industry.
Qualifications and Skills
- Strong written and verbal communication skills.
- Interest in tourism, hospitality, or public policy.
- Ability to work in a fast-paced, collaborative environment.
Benefits
- Professional networking within the local tourism industry.
- Practical, hands-on experience in community development and public relations
Timeline
Assistant Manager
City MD
02.2024 - Current
Phlebotomy Supervisor
LabCorp
09.2017 - 04.2024
Post-Graduate Certificate - Event Planning And Hospitality Certification
Bergen Community College
Associate of Business And Hospitality - Event Planning And Hospitality
Bergen Community College