Summary
Overview
Work History
Education
Skills
Timeline
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Sion Davis

Foley,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

ITel BPO
02.2020 - 11.2023
  • Cross-trained and provided backup support for organizational leadership.
  • Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Sutherland Global
10.2017 - 05.2019

Education

High School Diploma -

The Queens School
Kingston Jamaica
07.2015

Skills

  • Sales Quota Achievement
  • Microsoft Office Suite
  • Reading Comprehension
  • Product and service knowledge
  • Time Management Skills

Timeline

Customer Service Representative

ITel BPO
02.2020 - 11.2023

Customer Service Representative

Sutherland Global
10.2017 - 05.2019

High School Diploma -

The Queens School

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Sion Davis