SION LYONS
Kansas City,MO
Summary
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
12
12
years of professional experience
Work History
Operations Manager
CVS
Kansas City, Missouri
09.2025 - Current
- Trained team members on CVS service standards and procedures.
- Managed scheduling, training and inventory control.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Utilized applicant tracking systems such as Taleo or Workday to track applicants throughout the recruitment process.
Assistant Manager
Cosentino's Market
Kansas City, Missouri
02.2025 - 02.2026
- Assisted in developing team strategies and goals for operational success.
- Facilitated communication between departments to enhance collaboration.
- Oversaw performance evaluations and provided constructive feedback to team members.
- Coordinated supply chain logistics to maintain inventory levels.
Overnight Stocker
Walmart
05.2016 - 02.2025
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
Supervisor
CVS Health
12.2021 - 12.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Technical Support
Spectrum
06.2019 - 09.2021
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights
- Attended regular training sessions on updates and changes within the industry or organization
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Financial Services Representative
HR Block
10.2014 - 06.2015
- Addressed customer service issues using company processes while providing clear status updates.
- Maintained client service continuity during peak periods and staff shortages through reliable support.
- Strengthened customer relationships that contributed to repeat business and long-term loyalty.
- Completed multiple simultaneous tasks efficiently while meeting deadlines.
Education
MBA - Human Resources Management
Capella University
12-2027
Bachelor of Science - Human Resources Management
Park University
Parkville05-2024
High School Diploma -
Southwest Early College Campus
Kansas City05-2012
Skills
- Employee onboarding
- HR compliance
- Payroll administration
- Training facilitation
- Health and safety compliance
- Operations management
- MS office
- Staff development
Timeline
Operations Manager
CVS
09.2025 - Current
Assistant Manager
Cosentino's Market
02.2025 - 02.2026
Supervisor
CVS Health
12.2021 - 12.2022
Technical Support
Spectrum
06.2019 - 09.2021
Overnight Stocker
Walmart
05.2016 - 02.2025
Financial Services Representative
HR Block
10.2014 - 06.2015
MBA - Human Resources Management
Capella University
Bachelor of Science - Human Resources Management
Park University
High School Diploma -
Southwest Early College Campus