Summary
Overview
Work History
Education
Skills
Timeline
Generic

SIPA HAFIZ

Jamaica,NY

Summary

Accomplished Customer Service Manager at MEATUP, adept in process improvement and team building, significantly reduced customer complaints through proactive solutions. Excelled in fostering customer loyalty and enhancing sales proficiency, leveraging expertise in customer relations and retail platforms for outstanding results.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

MEATUP
Sylhet, Bangladesh
01.2021 - 12.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

Sylhet Women’s College - Political Science

Amberkhana Girls High School
Sylhet, Bangladesh
01.2016

Skills

Process improvement specialist

Sales expertise

Customer Relations

Sales proficiency

Customer-focused

Sales and marketing

Cash Handling

Team Building

Schedule Management

Retail platforms

Timeline

Customer Service Manager

MEATUP
01.2021 - 12.2023

Sylhet Women’s College - Political Science

Amberkhana Girls High School
SIPA HAFIZ