Siquio Davila
Lansing,Michigan
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
ABA Pathways LLC.
01.2024 - Current
- Skilled in utilizing applied behavior analysis techniques to increase communication skills and reduce challenging behaviors
- Experienced in collaborating with a multidisciplinary team to provide individualized support to clients
- Proficient in collecting and analyzing data to monitor progress and make data-driven decisions.
Behavioral Technician Specialist
Centria Autism
11.2022 - 01.2024
- Implemented a variety of scientifically based methodologies following the Behavior Intervention Plan (BIP), Picture Exchange Communication System (PECS), Practical Functional Assessment and Skill-based Treatment (PFA-SBT) Discrete Trial Training (DTT), and Social Skills Training
- Executed client-specific training and advice and the development of more than 35 new-hires while providing assistance and knowledge to more experienced behavior technicians as needed
- Led crisis-intervention when any client escalated and/or engaged in intense, aggressive behaviors.
Registered Behavior Technician
Centria Autism
02.2022 - 11.2022
- Observed and recorded client behavior and responses to the BIP through several forms of data taking including partial interval recording, antecedent-behavior-consequence, and daily session notes
- Kept abreast of new and developing information in applied behavioral analysis by receiving supervision from a Board Certified Behavior Analyst (BCBA), completing any online training offered by the company, and trained in the administration of First Aid, CPR, and Quality Behavioral Solutions (QBS)
- Communicated confidentially and professionally with parents, supervisors, behavior analysts of the client's team as necessary
- Attained RBT certification and consistently tracked supervision hours in accordance with the BACB.
Remote Account Specialist
DISH Network
01.2021 - 03.2022
- Provided pre and post sales technical assistance to the callers and instructed them on proper use of electronic equipment through probing and troubleshooting
- Presented, promoted and sold products/services using solid arguments to existing and prospective customers
- Demonstrated effective de-escalation tactics in resolving customer concerns and grievances
- Analyzed complex, industry-specific information and relayed it to clients in simpler terms.
Assistant to the Managing Editor
Journal of Sociology and Social Welfare
08.2019 - 01.2020
- Maintained and created written and verbal correspondence between more than 150 colleges and universities' Social Work departments
- Provided in-depth analysis and revision for the Journal according to APA 7th ed
- Formatting and citation
- Trusted to analyze and interpret data, and handle all shipments, deliveries, and material orders
- Demonstrated proficiency in Microsoft Office and G Suite.
Education
No Degree - Behavioral Sciences & Philosophy
Western Michigan University
Kalamazoo, MISkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Written and Verbal Communication
- Dispute Resolution
- Sales
- Applied Behavioral Analysis
Certification
- RBT - Registered Behavior Technician
Languages
Spanish
Limited Working
Timeline
Registered Behavior Technician
ABA Pathways LLC.
01.2024 - Current
Behavioral Technician Specialist
Centria Autism
11.2022 - 01.2024
Registered Behavior Technician
Centria Autism
02.2022 - 11.2022
Remote Account Specialist
DISH Network
01.2021 - 03.2022
Assistant to the Managing Editor
Journal of Sociology and Social Welfare
08.2019 - 01.2020
No Degree - Behavioral Sciences & Philosophy
Western Michigan University