Sir Carico
Buena Vista,Virginia
Summary
Hardworking, detail oriented employee with customer service, multitasking, and time management abilities. Remains calm in high-pressure situations. Strong work ethic, with a willingness to learn and ready to contribute to a dynamic team.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Walmart
Lexington, VA
06.2022 - 09.2023
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Monitored security cameras for suspicious activity or theft prevention purposes.
- Inspected merchandise for compliance with theft prevention policies.
- Maintained store security by monitoring customers for suspicious behavior and theft prevention.
- Enforced company policies related to safety, security and loss prevention procedures.
- Implemented loss prevention initiatives to reduce theft in the store.
- Checked for safety hazards and took corrective action when necessary.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Education
High School Diploma -
Parry McClure High School
Buena Vista, VA05-2022
Skills
- Complaint resolution
- Product Knowledge
- Dispute Resolution
- Problem Resolution
- Computer Proficiency
- Prioritization
- De-Escalation Techniques
- Positive and professional
- Customer Service
- Retail sales customer service
- Security Protocols
- Loss Prevention Procedures
- Risk Prevention Education
- Crime Prevention
- Emergency Response
- Threat Assessment
References
References available upon request.
Timeline
Customer Service Representative
Walmart
06.2022 - 09.2023
High School Diploma -
Parry McClure High School
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