Sirena Jones
Neelyville,MO
Summary
Detail-oriented administrative professional with a proven track record in customer service and office administration. Skilled in data entry, scheduling, and maintaining confidentiality to support operational efficiency.
Detail-oriented administrative professional with strengths in customer service and data entry. Skilled in Microsoft Excel and effective communication, ready to enhance operational efficiency and support scheduling logistics. Capable of doing deposits for multiple accounts.
Overview
13
13
years of professional experience
Work History
Administrative Assistant/Receptionist
Integrated Therapy Services
Poplar Bluff, MO
11.2024 - 03.2026
- Managed scheduling for therapy sessions, optimizing provider time and client availability.
- Coordinated communication between clients and therapists, enhancing appointment efficiency.
- Maintained accurate patient records using electronic health record systems to ensure compliance.
- Responded promptly to client inquiries, fostering positive relationships and improving satisfaction rates.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Administrative Assistant
Poplar Bluff School District
Poplar Bluff, MO
09.2023 - 09.2024
- Managed scheduling and logistics for school events, ensuring smooth operations.
- Assisted in the preparation of educational materials, enhancing classroom efficiency.
- Coordinated communication between parents, teachers, and administration to streamline inquiries.
- Maintained accurate records of student information using district databases and software systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Admissions Clerk
Missouri Highlands Health Care
Ellington, MO
09.2022 - 09.2023
- Processed patient admissions efficiently, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated communication between departments to streamline patient intake and improve workflow efficiency.
- Managed electronic health records system, maintaining confidentiality and ensuring data integrity at all times.
- Assisted patients in completing necessary forms, providing guidance on required documentation for admissions.
- Implemented process improvements that reduced errors in patient information collection and increased overall accuracy.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
Administrative Assistant
Poplar Bluff School District
Poplar Bluff, MO
07.2018 - 09.2022
- Developed and implemented filing systems, improving document retrieval time significantly.
- Supported budget management activities by tracking expenditures and processing invoices accurately.
- Collaborated with team members to refine office workflows, increasing overall productivity across departments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Calculated deposits bi-weekly for multiple departments.
Administrative Assistant/Billing Clerk/Payroll Clerk
Gregory Logistics
Poplar Bluff, MO
07.2013 - 07.2018
- Managed accurate and timely billing processes for more than 300 loads to ensure operational efficiency.
- Executed payroll operations for a team of 80 drivers to ensure timely and accurate compensation.
- Managed multi-line phone system, efficiently directing calls to appropriate personnel.
Education
Associate of Science - Secretarial
Three Rivers College
Poplar Bluff, MO 05-1988
High School Diploma -
Neelyville School
Neelyville05-1986
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
Timeline
Administrative Assistant/Receptionist
Integrated Therapy Services
11.2024 - 03.2026
Administrative Assistant
Poplar Bluff School District
09.2023 - 09.2024
Admissions Clerk
Missouri Highlands Health Care
09.2022 - 09.2023
Administrative Assistant
Poplar Bluff School District
07.2018 - 09.2022
Administrative Assistant/Billing Clerk/Payroll Clerk
Gregory Logistics
07.2013 - 07.2018
Associate of Science - Secretarial
Three Rivers College
High School Diploma -
Neelyville School