Sirena Klopfer
Summary
Dynamic professional with extensive experience in customer service, food handling, & patient care. Proven ability to balance workloads while delivering compassionate support and maintaining high standards in food handling and cash management. Recognized for fostering trust and enhancing client satisfaction through effective communication and adaptability.
Overview
9
9
years of professional experience
Work History
Crew Member
McDonald's
06.2025 - Current
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Private Caregiver
Private Care
09.2024 - 06.2025
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Managed patient medications, ensuring accurate dosages and timely administration.
Life Insurance Agent
PFC
02.2024 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Driver
Uber And Lyft
02.2024 - Current
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Oncology Technician
Moffitt Cancer Hospital
08.2022 - 06.2024
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Caregiver
Help to Heart Helping Hands
09.2020 - 03.2021
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Grocery Shopper
Instacart
04.2018 - Current
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Employed problem-solving skills to address out-of-stock situations creatively while maintaining customer satisfaction levels.
Direct Care Coordinator
IGHL
04.2019 - 09.2020
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities.
- Transported clients to medical and dental appointments to provide support.
Food Service Assistant
Brendal's Bagels
01.2017 - 08.2017
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Managed inventory control, cash control, and store opening and closing procedures.
Food Service Team Lead
Signature Bagels Deli & Catering
05.2016 - 01.2017
- Led a team of food service professionals, ensuring the highest standards in cleanliness and safety.
- Promoted a culture of teamwork, fostering strong communication among staff members for seamless operations.
- Coordinated catering services for offsite events.
- Increased customer satisfaction by providing exceptional service and timely food preparation.
Direct Care Professional
Aid To The Developmentally Disabled
09.2017 - 03.2018
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Managed medication administration process, reducing errors and ensuring proper documentation.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
Cashier
Walmart
06.2016 - 09.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier
Sam's Club
10.2017 - 04.2018
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
No Degree - Criminal Justice
Suffolk County Community College
Selden, NYHigh School Diploma -
Longwood High School
Middle Island06-2017
Skills
- Food handling
- Cash handling
- Professional attitude
- Patient care
- Customer service
- Safe driving practices
- Employee training
- Adaptability to new technologies
- Workload balancing
- Guest engagement
Timeline
Crew Member
McDonald's
06.2025 - Current
Private Caregiver
Private Care
09.2024 - 06.2025
Life Insurance Agent
PFC
02.2024 - Current
Driver
Uber And Lyft
02.2024 - Current
Oncology Technician
Moffitt Cancer Hospital
08.2022 - 06.2024
Caregiver
Help to Heart Helping Hands
09.2020 - 03.2021
Direct Care Coordinator
IGHL
04.2019 - 09.2020
Grocery Shopper
Instacart
04.2018 - Current
Cashier
Sam's Club
10.2017 - 04.2018
Direct Care Professional
Aid To The Developmentally Disabled
09.2017 - 03.2018
Food Service Assistant
Brendal's Bagels
01.2017 - 08.2017
Cashier
Walmart
06.2016 - 09.2016
Food Service Team Lead
Signature Bagels Deli & Catering
05.2016 - 01.2017
No Degree - Criminal Justice
Suffolk County Community College
High School Diploma -
Longwood High School
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