Sirena Murrietta
Dos Palos,93620
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Remote Data Entry Specialist
UFCW
El Centro, CA
12.2023 - Current
- Inputted data into computer system to ensure accuracy and completeness of records.
- Validated customer information, such as addresses and contact numbers.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Created spreadsheets for tracking incoming orders and outgoing shipments.
- Executed daily back-up procedures for all entered data.
- Maintained client confidence by keeping information confidential.
- Identified errors in the data entry process and corrected them promptly.
- Reviewed completed work for accuracy before submitting it to supervisor for review.
- Scanned documents into the company's database system using optical character recognition software.
Operations Supervisor and QA
Equus Workforce Solutions
Los Banos, CA
01.2023 - 12.2023
- Supervising case management team of ten, review and approve files
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Assisted Clients with job search services to secure employment
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Asked probing questions to determine service needs and accurately input information into CalJOBs systems.
- Delegated work to staff, setting priorities and goals.
- Analyzed financial activities of department to share budgetary input with managers.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained and led staff on proper QA standards.
- Used quality monitoring system to compile and track individual and team performance.
- Conducted internal audits to measure adherence to established QA standards.
- Communicated regularly with management to discuss quality trends.
Lead Talent Development Specialist
Equus Workforce Solutions
Los Banos, CA
09.2022 - 12.2022
- Trained, mentored and motivated employees to maximize team productivity.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Evaluated and reported on department metrics to upper management.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Built strong operational teams to meet process and production demands.
Talent Development Specialist
Equus Workforce Solutions
Los Banos, CA
01.2021 - 09.2022
- Created and implemented training programs to fill requirements.
- Assisted Clients with job search services to secure employment
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Assess and placed Clients into vocational training
- Asked probing questions to determine service needs and accurately input information into CalJOBs systems.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
Retail Sales Manager
Exclusive Wireless
Los Banos, CA
06.2015 - 12.2020
- Handled high volume sales with cash and credit transactions, balancing cash draw at end of shift with 100% accuracy rate
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Maintained inventory accuracy Provided in-depth information on product features so customers could make educated buying decisions
- Led employee performance evaluations and rewarded top performers
- Organized and updated schedules to optimize coverage for expected customer demands.
Education
Associate of Science - Developmental Psychology
Merced College
Merced, CA12-2024
High School Diploma -
Merced Adult School
Skills
- WIOA
- CalJOBS
- Policy and Procedure Writing
- Networking and Partnership Development
- Sales Metrics Analysis
- Inventory Management
- Coaching and Mentoring
- Delegating Work
- Sales Team Leadership
- Equal Employment Opportunity (EEO)
- Quality Assurance
- Relationship Building
- Team Management and Supervision
- Complex Problem Solving
- Office Management
- Time Management
- Motivational Leadership
- Team Building
- Staff Development and Training
- Handling Complaints
- Microsoft Office
- Appointment Scheduling
- 10-Key
- Data Reporting
- Spreadsheet Management
- Data Input
- Data Collection
- Verifying Data Accuracy
- Returns processing
- Drawer balancing
- POS Systems
- ID Verification
- Cash Handling
- Cash Register Operation
- Merchandise Restocking
- Loss Prevention
- Staff Training
- Expense Tracking
- Inventory Control
Timeline
Remote Data Entry Specialist
UFCW
12.2023 - Current
Operations Supervisor and QA
Equus Workforce Solutions
01.2023 - 12.2023
Lead Talent Development Specialist
Equus Workforce Solutions
09.2022 - 12.2022
Talent Development Specialist
Equus Workforce Solutions
01.2021 - 09.2022
Retail Sales Manager
Exclusive Wireless
06.2015 - 12.2020
Associate of Science - Developmental Psychology
Merced College
High School Diploma -
Merced Adult School
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