Sirena Unique Perez
San Antonio
Summary
Motivated and dependable professional with extensive experience in customer service, administrative support, scheduling, record keeping, and daily office operations. Proven ability to communicate effectively with customers, manage multiple responsibilities, and maintain accuracy in fast-paced work environments. Skilled in Microsoft Office, data entry, customer account management, and handling confidential information with professionalism. Recognized for strong organizational skills, attention to detail, and ability to learn quickly. Experienced in handling payments, maintaining records, and assisting with business operations. Seeking an opportunity in banking, business, finance, or administrative support where strong work ethic and reliability can contribute to company success.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service/Office Support
Rapid Remodeling
San Antonio
04.2021 - 03.2023
- Answered phone calls, scheduled appointments, maintained invoices, handled payments, organized files, performed data entry, and communicated with customers regarding services and estimates.
- Assisted with daily office operations and customer support.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed household errands and other essential duties.
- Worked effectively in team environments to make the workplace more productive.
Customer Service
UPS
San Antonio
01.2018 - 07.2019
- Assisted customers with shipment tracking, account questions, and problem resolution.
- Maintained records, followed procedures, and provided professional support in a fast-paced work environment.
- Improved customer service feedback scores through outstanding service.
- Developed strategies for providing exceptional customer service experiences.
- Managed client relationships by providing exceptional customer service.
- Analyzed customer feedback to improve customer service experience.
- Developed strategies to improve customer service delivery.
- Developed and implemented procedures for customer service excellence.
- Resolved customer service issues promptly and efficiently.
- Provided exceptional customer service to ensure repeat business.
- Recognized by management for providing exceptional customer service.
- Provided customer service support to existing clients.
Customer Service / Server
Manchu Wok
San Antonio
07.2016 - 10.2017
- Provided customer service, operated register, handled cash payments, assisted customers, maintained clean work areas, and worked as part of a team in a high-volume environment.
- Resolved customer complaints promptly to enhance dining experience.
- Provided exceptional customer service in fast-paced dining environment.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
Education
Skills
- Customer service
- Administrative support
- Scheduling
- Data entry
- Microsoft Office
- Cash handling
- Customer accounts
- Phone support
- Filing
- Record keeping
- Problem solving
- Teamwork
- Multitasking
- Attention to detail
- Time management
- Fast paced work experience
- Office organization
- Communication skills
- Professionalism
- Computer skills
- Invoice management
- Appointment scheduling
- Customer relationship management
- Team collaboration
- Issue resolution
- Basic math
- Self-Directed
- Calm under pressure
- Dependable and responsible
- Remote office availability
- Public speaking
- Verbal communication
- Task prioritization
- Active listening
- Organizational skills
- Multitasking Abilities
- Communication
- Analytical and critical thinking
- Troubleshooting
- Social perceptiveness
Certification
- Microsoft Certification
- Customer Service Award
Timeline
Customer Service/Office Support
Rapid Remodeling
04.2021 - 03.2023
Customer Service
UPS
01.2018 - 07.2019
Customer Service / Server
Manchu Wok
07.2016 - 10.2017