TRISHAL STORM
Coldwater,MI
Summary
Results-oriented professional in customer service and office management. Expertise in invoice processing and effective communication enhances customer support and relations. Strong problem-solving skills and organized operations contribute to efficient workflows in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Customer Service/Office Support
Hampton Aquatics
Coldwater, MI
05.2025 - Current
- Answered customer phone calls and resolved inquiries to enhance customer satisfaction
- Greeted customers upon arrival and directed them to services, improving customer experience
- Enter customer names, payments, and transaction details into spreadsheets and POS systems
- Executed daily administrative tasks to support efficient office operations
Office Manager/Operations Support
Storm Construction, LLC
Coldwater, MI
07.2013 - Current
- Managed daily office operations to ensure smooth workflow and support team efficiency
- Managed scheduling for team members to ensure coverage and workforce communication
- Processed payroll and reconciled QuickBooks records to maintain accurate financial data
- Prepared customer invoices and project estimates to facilitate timely billing and project planning
Owner/Office & Operations Manager
Crooked Tree Greenhouse
Coldwater, MI
01.2017 - 01.2023
- Oversaw payroll, ordering, and inventory control to maintain operational efficiency
- Managed greenhouse operations, overseeing plant care and optimizing merchandising displays
- Ensured customer satisfaction by proactively addressing needs and resolving issues
Bartender/Server
Bill's Steak House
Bronson, MI
07.2010 - 07.2017
- Provided exceptional customer service in high-volume setting, enhancing guest satisfaction
- Provided excellent customer service, fostering a welcoming atmosphere for guests.
- Coordinated communication with guests to ensure all needs were met promptly
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area at all times.
Education
Certificate - Medical Coding
Ross Medical Education Center
Fort Wayne, IN05-2010
High School Diploma -
Bronson High School
Bronson, MI06-1985
Some College (No Degree) - Business & Elective Coursework
Ferris State University
Big Rapids, MISome College (No Degree) - Business & Elective Coursework
Kellogg Community College
Battle Creek, MISkills
- Customer Service
- Customer support
- Phone communication
- Invoice processing
- Data entry
- Administrative support
- Service quality management
- Problem resolution
- Effective communication
- Written communication
- Time management
- Training support
- Customer relations
- Friendly, positive attitude
- Excellent communication
Timeline
Customer Service/Office Support
Hampton Aquatics
05.2025 - Current
Owner/Office & Operations Manager
Crooked Tree Greenhouse
01.2017 - 01.2023
Office Manager/Operations Support
Storm Construction, LLC
07.2013 - Current
Bartender/Server
Bill's Steak House
07.2010 - 07.2017
Certificate - Medical Coding
Ross Medical Education Center
High School Diploma -
Bronson High School
Some College (No Degree) - Business & Elective Coursework
Ferris State University
Some College (No Degree) - Business & Elective Coursework
Kellogg Community College