Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sirikorn Pongjan

Queens,NY

Summary

To use what I have learned to serve and assist the community through education. While being able to use a client-centered approach, cultural competence, and advocacy to build trustworthy client relationships. Enthusiastic allows me to acquire new abilities, increase my knowledge, and grow in my career. Native Thai speaker with strong proficiency in English.

Overview

10
10
years of professional experience

Work History

Server

Thai Restaurant Thaism
02.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Operator

Thai Restaurant Nourish
01.2017 - 11.2020
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.

Packer

Thai Restaurant Hi Noodle
01.2015 - 12.2016


  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Krungthai Bank

Teller
01.2014 - 10.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Welcomed customers and helped determine their needs.
  • Counted and packaged currency and coins.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

Education

MBA -

Kasetsart University
Thailand
03.2014

Skills

  • Exceptional customer service
  • Stress Tolerance
  • Teamwork and Collaboration
  • Hight responsibility
  • Positive Attitude
  • Time management
  • Empathy and support
  • Organization
  • Active listening
  • Attention to Detail

Timeline

Server

Thai Restaurant Thaism
02.2021 - Current

Operator

Thai Restaurant Nourish
01.2017 - 11.2020

Packer

Thai Restaurant Hi Noodle
01.2015 - 12.2016

Krungthai Bank

Teller
01.2014 - 10.2014

MBA -

Kasetsart University

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Sirikorn Pongjan