Summary
Overview
Work History
Education
Skills
References
Volunteering, Organizing, Reading, researching and listening to news
Timeline
Generic

SIRINA ACHEAMPONG

Cypress,TX

Summary

With 13 years of experience in disability advocacy, fund management, and claims processing, relocated to the U.S. in December 2013. Completed a graduate degree in Healthcare Management from the University of Texas at Tyler in 2016 to expand knowledge and skills. Since 2017, volunteering at Texas Children's Hospital has provided invaluable hands-on experience, leading to a full-time role in April 2024, excelling in coordinating activities and collaborating with diverse teams. Additional training in customer relationship management and clinical terminology has further enhanced the skill set. Personal leadership definition is integrity, vision, people, and respect. A gap in employment was dedicated to child-rearing, volunteering, and education, significantly sharpening leadership and organizational abilities. Now eager to leverage extensive experience to positively impact the organization.

Overview

24
24
years of professional experience

Work History

Screening Associate (Welcome Desk/Visitation Management)

Texas Children's Hospital
04.2024 - Current
  • Carried on Welcome Desk operations, enhancing patient and family satisfaction scores by 15% and improving service efficiency, resulting in a 20% reduction in check-in times
  • Maintained high standards of service and professionalism (handling over 100 patients, families and visitors' enquiries per day), contributing to achieving 110% of the customer experience goal for Q2, 2024
  • Utilized EPIC software to streamline patient and family interactions, reducing processing time by 25% and increasing overall service delivery efficiency
  • Ensured 100% compliance with security protocols for visitor check-ins, contributing to a safer and more controlled environment.

Volunteer

Texas Children's Hospital
02.2017 - 03.2024
  • Managed the Welcome Desk, leading to a 15% increase in patient satisfaction scores and a 25% reduction in service processing times using EPIC software
  • Enhanced operational efficiency by assisting with clerical tasks, volunteer coordination, and organizing donations
  • Supported Cardiology Clinic's administrative functions, ensuring smoother daily operations and patient engagement
  • Organized and streamlined toy donations, cutting retrieval time by 50% and improving distribution efficiency with quarterly drop-offs
  • Participated in screening and training about 30 summer Junior volunteers in 2023 and 2024 respectively, ensuring their successful integration and readiness.

Fund Manager

Stanbic Investment Management Services Ltd, SIMS
11.2008 - 12.2013
  • Managed investment funds, achieving a 12% average annual return and ensuring compliance.
  • Increased AUM by 50% through new client acquisition and resolving customer issues, boosting satisfaction by 99%.
  • Led the setup of the Stanbic Income Fund and maintained accurate records and fund performance monitoring.
  • Trained interns/new hires on investment software and stayed updated on trends by participating in industry conferences.
  • Delivered exceptional customer service through prompt responses and thorough issue resolution.

Claims Officer

Osu Klottey Mutual Health Insurance Scheme
05.2008 - 07.2008
  • Analyzed claims against the NHIS approved medicines list and processed payment requests for providers.
  • Played a key role in clearing a 6-month claims backlog within 30 days through effective team strategy, achieving a 100% completion rate.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate claim status information.

Personal Assistant

Ghana Association of the Blind, GAB
05.2000 - 11.2004
  • Assisted the Director with daily administration, effective prioritization and organization of task as well as deputized in key roles as needed.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Prepared budgets, managed logistics for training programs, and coordinated with local and international volunteers
  • Documented training workshops and contributed to drafting GAB's 5-year Strategic Plan for rehabilitation in the Suhum-Kraboa-Coaltar District
  • Played a key role in developing the tactile ballot folder for secret voting by blind and partially sighted persons in collaboration with the Electoral Commission and Action on Disability and Development.

Education

Certificate - Clinical Terminology For Int. And U.S. Students

University of Pittsburgh
Pittsburgh, PA (Online)
05.2021

MBA in Healthcare Management -

University of Texas
Tyler, TX
12.2016

Bachelor of Science in Banking and Finance -

Central University College, Ghana
Accra,Ghana
07.2008

Skills

  • Demonstrated administrative proficiency with strong analytical and organizational skills, ensuring accurate recordkeeping and data entry
  • Proficient in using EPIC software
  • Proven expertise in business development and client/patient relationship management, with a focus on meeting customer needs and ensuring HIPAA compliance
  • Adaptable and forward-thinking, conducting business professionally, anticipating challenges and taking initiative to drive results
  • Strong communication skills that enhance team collaboration and problem-solving

References

  • Ms. Nora Lopez, Screening Manager, Texas Children's Hospital, West Campus, noradavaloslopex@yahoo.com, 713-298-9152
  • Ms. Aracely Lara, Snr. Volunteer Coordinator, Texas Children's Hospital West Campus, axlara1@texaschildre.org, 832-227-2343
  • Ms. Susan Eyre, Child Life Activity Coordinator, Texas Children's Hospital, West Campus, smeyre@texaschildrens.org, 832-2271198
  • Ms. Gillian Musonera, Former Volunteer, TCH West Campus, gilliangrace628@gmail.com, 325-668-8796

Volunteering, Organizing, Reading, researching and listening to news

Hobbies

Sirina has a passion for volunteering and has contributed to various causes, such as organizing teacher appreciation gifts, assisting with field trips, and supporting school programs at her children's preschool. She also volunteered at Texas Children's Hospital from 2017 until she became a permanent staff member in April 2024, taking on roles in different departments. Currently, she volunteers as a PTO member at her children's elementary school, participating in field day and teacher appreciation events.

Sirina enjoys organizing events and spaces, which led to a 60% reduction in retrieval time of items at Texas Children's Hospital, West Campus patient toy storage. She loves reading both fiction and nonfiction, especially with her children, fostering their love for reading.

Sirina also stays informed on healthy living and personal development, recently learning of the digestive benefits of cumin seed tea and also researching ways to foster team spirit; concluding that allowing team members to first (depending on the issue) deliberate and problem-solve amongst themselves before escalating to the next level aids in building strong teams.

Timeline

Screening Associate (Welcome Desk/Visitation Management)

Texas Children's Hospital
04.2024 - Current

Volunteer

Texas Children's Hospital
02.2017 - 03.2024

Fund Manager

Stanbic Investment Management Services Ltd, SIMS
11.2008 - 12.2013

Claims Officer

Osu Klottey Mutual Health Insurance Scheme
05.2008 - 07.2008

Personal Assistant

Ghana Association of the Blind, GAB
05.2000 - 11.2004

Certificate - Clinical Terminology For Int. And U.S. Students

University of Pittsburgh

MBA in Healthcare Management -

University of Texas

Bachelor of Science in Banking and Finance -

Central University College, Ghana
SIRINA ACHEAMPONG