Sirina Flores
Whittier,CA
Summary
Caring and motivated professional with experience in community service, healthcare support, and outreach. Skilled at helping people access resources, building trust, and supporting their health and wellbeing. Experienced working with diverse communities, communicating with empathy, and understanding different perspectives. Known for being adaptable, dependable, and committed to helping those who need it most. Passionate about making a positive impact, improving access to care, and working as part of a team. Always eager to learn and grow while supporting both individuals and the wider community.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Blossom Grove Alzheimer's Special Care Center
Redlands, CA
01.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assist members with deposits, withdrawals, and other financial transactions while ensuring accuracy, efficiency, and confidentiality.
- Actively promote and cross-sell financial products and services tailored to members’ needs, contributing to the achievement of monthly branch sales and service goals.
- Audit loan documents, confirm regulatory compliance, and maintain well-organized filing systems.
Branch Service Representative
First City Credit Union
Lakewood, CA
07.2018 - 11.2019
- Managed customer inquiries promptly over the phone or email correspondence for quick problem resolution.
- Scheduled appointments for clients with personal bankers or financial advisors based on their specific needs.
- Enhanced customer satisfaction by providing efficient and timely service in processing transactions and resolving issues.
- Assisted walk-in clients efficiently during peak hours by directing them toward appropriate staff members according to their inquiry.
- Train and mentor new employees to ensure they deliver high-quality service and follow proper procedures.
Sales Associate
Nordstrom Rack
Brea, CA
07.2017 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier & Admin
Rainforest Cafe
Anaheim, CA
01.2017 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Shift Manager
Wienerschnitzel
Whittier, CA
06.2015 - 05.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Cerritos College
Norwalk, CAHigh School Diploma - Highschool
New Harvest Church
Lakewood, CA05.2015
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer Relations and Support
- Administrative Coordination and Scheduling
- Resident and Patient Care Assistance
- Financial Transactions and Record keeping
- Calendar and Appointment Management
- Conflict Resolution and Problem Solving
- Team Leadership and Training
Certification
- Anticipating completion of the Community Health Worker Certification of Completion on September 5, 2025.
- Training includes patient advocacy, cultural competency, health education, and resource navigation.
- Demonstrates commitment to professional development in healthcare and community engagement.
Timeline
Receptionist
Blossom Grove Alzheimer's Special Care Center
01.2023 - 12.2023
Branch Service Representative
First City Credit Union
07.2018 - 11.2019
Sales Associate
Nordstrom Rack
07.2017 - 12.2017
Cashier & Admin
Rainforest Cafe
01.2017 - 06.2017
Shift Manager
Wienerschnitzel
06.2015 - 05.2016
Cerritos College
High School Diploma - Highschool
New Harvest Church