Sirisha Neupane
Bristow,VA
Summary
Dynamic and results-oriented professional with extensive experience in office administration and data management, notably at Synapse Business Systems. Excelled in enhancing data accuracy and efficiency, leveraging advanced Microsoft Excel skills and exceptional customer service abilities. Recognized for outstanding dedication to excellence, significantly improving client relations and operational workflows.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Synapse Business Systems
07.2023 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated with cross-functional teams to implement client solutions, using Crystal Reports for data visualization.
- Performed data analysis using platforms like GovWin, SAM.gov, and eBuy.
- Worked with integration services to transfer and review data from various sources such as Flat files, Excel, CSV, Oracle, and MS Access.
Computer Operator
IDEMIA
01.2021 - 04.2023
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Reacted calmly during times of highly stressed or emergency situations.
- Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
- Boosted productivity by providing technical support to users, resolving issues in a timely manner.
- Excelled in communication and interpersonal skills, interacting professionally with clients, colleagues, and vendors.
- Provided high-quality customer service, maintaining positive relationships with clients and stakeholders.
- Recognized for outstanding performance and dedication to excellence in customer service and technical support.
Education
Bachelor of Science - Information Technology And Clinical Psychology
George-Mason University
4400 University Dr04-2024
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Filing
- Customer relations
- Clerical support
- Microsoft Office Suite
- Office management
- Database entry
- Excel spreadsheets
- Data organization
Accomplishments
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Assisted management with the training of [Number] new staff members.
- Scheduling - Organized technician schedule for customer jobs.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
Certification
Capture Management for Proposal, Proposal Business Development,
Proposal Writing Course, Grants Proposal Plan Sections and Resubmission, Technical Writing
Languages
English
Full Professional
Timeline
Administrative Assistant
Synapse Business Systems
07.2023 - 12.2024
Computer Operator
IDEMIA
01.2021 - 04.2023
Capture Management for Proposal, Proposal Business Development,
Proposal Writing Course, Grants Proposal Plan Sections and Resubmission, Technical Writing
Bachelor of Science - Information Technology And Clinical Psychology
George-Mason University
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