Sirley Mercado
Nampa
Summary
Detail-oriented individual experienced in managing scheduling, permitting, and production flow for residential construction projects. Strong communicator who coordinates across teams to keep projects organized, on schedule, and moving efficiently while maintaining quality and consistency. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Human Resources Payroll Manager
Signature Roofing
03.2025 - Current
- Streamlined payroll processing for over 100 employees.
- Implemented an effective time tracking system that reduced instances of unapproved overtime work while maintaining accurate records of hours worked per employee.
- Provided excellent customer service through prompt resolution of inquiries from employees related to their pay, benefits, and deductions.
- Maintained compliance with federal, state, and local regulations by staying up-to-date on tax laws and other relevant legislation.
- Managed relationships with third-party vendors such as tax authorities, benefit providers, and payroll software companies to ensure seamless operations and accurate reporting.
- Trained new hires in the use of payroll software and company policies related to timekeeping, overtime pay, and leave requests.
- Worked closely with the accounting department to reconcile payroll expenses and ensure accurate financial reporting.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Accounts Payable Assistant
Signature Roofing
11.2020 - 03.2023
- Assisted with month-end closing activities such as preparing journal entries, reconciling accounts, and generating financial reports.
- Performed bank reconciliation processes on a regular basis to detect any discrepancies between actual bank balances and accounting records.
- Reconciled vendor statements on a regular basis to ensure timely payments.
- Maintained accurate records of financial transactions, including purchase orders, invoices and payments.
- Reviewed employee expense reports for compliance with company policies and procedures prior to processing reimbursement requests.
- Performed data entry into accounts payable system accurately and efficiently, ensuring all transactions were recorded correctly.
- Performed general office duties, such as filing, answering telephones, and handling routine correspondence.
- Prepared and processed payroll information.
- Coordinated with vendors to resolve discrepancies and ensure accurate billing information.
Residential Coordinator
Signature Roofing
01.2021 - 03.2023
- Coordinated scheduling, permitting, and production flow for multiple residential construction projects, serving as the primary liaison between Sales, Production, and subcontractors
- Created and maintained project schedules, assigned trades and suppliers, and minimized delays to support consistent and on-time home production
- Created job estimates and takeoffs in Planswift Software
- Managed job setup and data accuracy in Quickbooks and BuilderTrend, ensuring seamless project tracking and documentation
- Ordered permits on residential and commerical reroof projects when needed
- Oversaw permitting timelines, felt and shingling schedules, and production calendars to align construction activities with operational goals
- Placed purchase orders in a timely manner according to production schedule
- Supported quality control and safety initiatives through inspections, checklist management and documentation upkeep
- Maintained and managed residential inventory for felting
Assistant Project Manager
Signature Roofing
02.2018 - 11.2020
- Prepared weekly status updates for senior management regarding progress on assigned projects.
- Resolved project issues and conflicts between project teams in a timely manner.
- Maintained a database of relevant documents related to the project including change requests and contracts.
- Provided administrative support to the project team throughout all phases of the project life cycle.
- Visited job sites to perform work inspections, check progress, and resolve project and contract issues.
- Helped with assigned sections to drive and maintain overall project budget.
- Provided administrative and project support to project managers and other team members.
- Developed scopes of work and executed subcontracts and purchase orders.
- Scheduled and facilitated project meetings.
- Produced and distributed project documents.
- Maintained accurate records to support contract closeouts including documentation of final payments and deliverables.
- Compiled data from various sources to ensure that all required documents were included in the contract closeout package.
- Managed subcontractor, general contractor and project billing close-outs.
Personal Banker
DL Evans Bank
01.2017 - 02.2018
- Developed relationships with customers through timely follow-up, sound advice, and quality service.
- Identified customer needs by actively listening and asking questions to determine appropriate product offerings.
- Maintained knowledge of bank products, services, policies, procedures, and regulations.
- Identified cross-selling opportunities and recommended banking products and services to customers.
- Educated customers on how to use banking products, services, and other financial solutions.
- Responded promptly to emails or phone calls from customers regarding account inquiries or concerns.
- Helped new and existing clients open personal accounts and resolve issues related to ATM machines and online banking.
- Assisted customers with loan applications and credit card requests.
- Processed deposits, withdrawals, transfers, payments, check cashing and other transactions accurately and efficiently.
- Analyzed client's financial needs to suggest appropriate services.
- Cultivated strong working relationships with team members to ensure successful operations.
- Organized documents for loan processing including income verification statements and credit reports.
Lead Teller
Bank of the Cascades
01.2015 - 01.2017
- Provided exceptional customer service to customers, ensuring a positive banking experience.
- Supervised and trained teller staff on operational procedures and policies.
- Monitored teller staff performance to ensure high quality customer service was delivered consistently.
- Calculated teller cash drawers to identify overages and shortages.
- Identified opportunities for cross-selling products and services to enhance customer relationships.
- Coordinated shipping and ordering of branch cash supply to sufficiently meet customer needs.
- Mentored tellers by example with clear communication skills, transaction handling, and problem-resolution processes.
- Assisted with new account openings, loan applications, deposits, withdrawals, and transfers.
- Assisted tellers with out-of-balance reconciliations by making proper corrections.
- Actively participated in weekly meetings with senior management team members to discuss branch performance metrics.
- Issued and redeemed money orders, traveler's checks and savings bonds.
Education
High School -
Caldwell High School
Caldwell, ID05.2012
Skills
- Organization skills
- Attention to detail
- Vendor invoice processing
- Account reconciliation
- Quickbooks
- Multitasking Abilities
- Reliability
- Time management
- Team building
LANGUAGES
Spanish
Bilingual
Timeline
Human Resources Payroll Manager
Signature Roofing
03.2025 - Current
Residential Coordinator
Signature Roofing
01.2021 - 03.2023
Accounts Payable Assistant
Signature Roofing
11.2020 - 03.2023
Assistant Project Manager
Signature Roofing
02.2018 - 11.2020
Personal Banker
DL Evans Bank
01.2017 - 02.2018
Lead Teller
Bank of the Cascades
01.2015 - 01.2017
High School -
Caldwell High School