Sissy Valencia
Dallas
Summary
Safety-focused professional with a strong commitment to customer service in the aviation industry. Proven track record of resolving customer concerns through empathetic communication and effective problem-solving. Exceptional multitasking skills in fast-paced environments enhance operational efficiency. Eager to contribute to United Airlines' mission of delivering outstanding service.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Southwest Airlines
Dallas
08.2022 - 04.2025
- Ensure passenger safety and comfort, enhancing travel experience.
- Resolve in-flight issues swiftly, improving passenger satisfaction.
- Manage emergency situations, ensuring safety compliance.
- Effectively facilitate communication between crew and passengers.
- Train new crew members, boosting team efficiency.
Flight Attendant
SkyWest Airlines
DFW Dallas
06.2021 - 07.2022
- Ensure passenger safety and comfort, enhancing travel experience.
- Resolve in-flight issues swiftly, improving passenger satisfaction.
- Manage emergency situations, ensuring safety compliance.
- Effectively facilitate communication between crew and passengers.
Lab Assistant Internship
UNACR: Merced County Cooperative Extension
Merced
10.2018 - 11.2019
- Assisted UNACR Farm Advisors with agricultural research projects that bridge the gap between local issues and innovative answers.
- Performed sample collection on tomatoes, cotton, sweet potatoes and almond crops consisting of stem water potential, soil gas emissions, nematodes, and nutrients.
VA Representative
Merced College Veteran’s Resource Center
Merced
05.2016 - 05.2018
- Assisted veterans with utilizing their GI Bill and other military benefits to enroll in college.
- Answered calls, scheduled appointments, created client profiles and verified documentation.
- Assured the computer lab was constantly stocked and maintained the lounge area.
Range Safety Officer
MWR Recreational Shooting Complex
Fort Benning
06.2012 - 11.2015
- Communicated effectively with customers and assisted them with purchases.
- Sourced competitively priced ammunition ensuring customer return rate.
- Organized and creatively assembled product displays with correlating events or holidays to push revenue and customer appreciation.
Education
AA - Crop Science
Merced Community College
Merced05.2019
Skills
- Adaptability and flexibility
- Attention to detail
- Safety briefings
- Food and beverage service
- Teamwork and cooperation
- Strategic Sales Knowledge
- Detail Oriented
- Problem-solving
- Time Management
- Ability to function well under pressure
- Effective communication
Timeline
Flight Attendant
Southwest Airlines
08.2022 - 04.2025
Flight Attendant
SkyWest Airlines
06.2021 - 07.2022
Lab Assistant Internship
UNACR: Merced County Cooperative Extension
10.2018 - 11.2019
VA Representative
Merced College Veteran’s Resource Center
05.2016 - 05.2018
Range Safety Officer
MWR Recreational Shooting Complex
06.2012 - 11.2015
AA - Crop Science
Merced Community College
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