Sita Ramirez
Seabrook,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Lakefield Veterinary Group. Skilled in managing high-stress situations and maintaining confidentiality, I excel in organization and verbal communication. Achieved significant improvements in front desk efficiency and client relations, leveraging both hard and soft skills to exceed employer expectations.
Overview
9
9
years of professional experience
Work History
Receptionist
Lakefield Veterinary Group
07.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist
Lakeside MRI Diagnostics
08.2021 - 06.2024
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Customer Service Representative
Abshier Meuth Animal Hospital
06.2015 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Diploma - Business
Academy Park High School
Sharon Hill, PA06.1985
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
Timeline
Receptionist
Lakefield Veterinary Group
07.2024 - Current
Receptionist
Lakeside MRI Diagnostics
08.2021 - 06.2024
Customer Service Representative
Abshier Meuth Animal Hospital
06.2015 - 06.2018
Diploma - Business
Academy Park High School
Similar Profiles
Caroline Baer,DVMCaroline Baer,DVM
Associate Emergency Veterinarian at Lakefield Veterinary GroupAssociate Emergency Veterinarian at Lakefield Veterinary Group
Savannah StephatosSavannah Stephatos
Receptionist at Lakefield Veterinary Group (Lake Olympia AH)Receptionist at Lakefield Veterinary Group (Lake Olympia AH)
Jennifer HockJennifer Hock
VP of Operations at Lakefield Veterinary GroupVP of Operations at Lakefield Veterinary Group