Sithan Baker
Byron Center,MI
Summary
Accomplished Indirect Sales Manager offering 10 years of experience developing retail sales expansion. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Hardworking and passionate job seeker with strong organizational skills eager to secure Sales Director position. Ready to help team achieve company goals. I'm strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Associate
Jared Galleria Of Jewelry
Grand Rapids, MI
11.2021 - Current
- Help store goggle view from 3.6 and turn it to 4.2 stars.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met existing customers to review current services and expand sales opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Indirect Sales Executive
Cricket Wireless
Grand Rapids, MI
10.2014 - 08.2020
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Helped open 15 or more locations for Cricket Wireless expansion in Grand Rapids, Greenville, Kalamazoo and West Michigan areas.
- Manage closely with District Manager for all 12-15 Cricket wireless locations given time.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Prepared sales presentations for clients showing success and credibility of products.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Store Manager
AT&T Mobility
Grand Rapids, MI
01.2012 - 10.2014
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed and implemented successful staff incentive programs to motivate employees.
Assistant Store Manager
AT&T Mobility
Grand Rapids, MI
06.2010 - 01.2012
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Sales Consultant
AT&T Mobility
Grand Rapids, MI
06.2009 - 06.2010
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Utilized upselling techniques to promote additional products and increase sales.
- Implemented needs-assessment tools to identify demand for services and products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Some College (No Degree) - Business Administration And Management
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
West Ottawa High School
Holland, MI06.2005
Skills
- Opening and Closing Stores
- Directing Hiring
- Training Programs
- Collaboration and Relationships
- Customer Engagement Strategies
- Business Objective Analysis
- Performance Goals
- Profit Target Achievement (Summit Winner)
Accomplishments
- Cricket Wireless Summit Winner 2016
- Supervised team of 40 staff members for 15 different Cricket Wireless locations.
- Increased sales by 150% by coaching department managers on new merchandising standards.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified AT&T Retail Management Development, AT&T Mobility - 2012
Languages
Cambodian
Native or Bilingual
Timeline
Sales Associate
Jared Galleria Of Jewelry
11.2021 - Current
Indirect Sales Executive
Cricket Wireless
10.2014 - 08.2020
Store Manager
AT&T Mobility
01.2012 - 10.2014
Assistant Store Manager
AT&T Mobility
06.2010 - 01.2012
Retail Sales Consultant
AT&T Mobility
06.2009 - 06.2010
Some College (No Degree) - Business Administration And Management
Southern New Hampshire University
High School Diploma -
West Ottawa High School