Siti Nurita
Ocoee
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Brio Tuscan Grille
Orlando, FL
05.2024 - 01.2026
- Executed effective multitasking by overseeing multiple tables concurrently while ensuring high service quality.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
- Operated POS system to process orders, manage billing, and oversee complimentary item distribution.
- Facilitated teamwork during peak shifts to optimize workflow and enhance guest experiences.
- Fostered strong relationships with loyal customers to enhance retention.
- Welcomed guests and regulars with a warm and friendly greeting.
- Addressed customer complaints with urgency and professionalism to uphold brand reputation.
- Executed cash transaction processes with precision to ensure accurate financial reporting.
- Cultivated strong relationships with regular customers through exceptional hospitality practices.
- Clarified menu items and recommended suitable options to address food allergy concerns.
- Enhanced sales performance through strategic upselling techniques and comprehensive knowledge of menu items, specials, and promotions.
Server
Holland America Line
Seattle, WA
07.2014 - 07.2016
- Delivered courteous and professional service to guests, ensuring a welcoming dining atmosphere.
- Demonstrated comprehensive understanding of all menu offerings.
- Organized mise-en-place to ensure station readiness for service.
- Enhanced dining experience through prompt and attentive guest service.
- Optimized team efficiency through effective collaboration in high-pressure environments.
- Facilitated customer decision-making by sharing in-depth knowledge of menu items and flavor profiles.
- Demonstrated respect and collaboration with all management decisions.
- Facilitated participation in ship and departmental meetings to ensure alignment on objectives.
- Conducted food tastings to ensure quality and flavor alignment prior to dinner service.
Buffet Server
Holland America Line
Seattle, WA
06.2013 - 03.2014
- Demonstrated strong multitasking abilities while managing multiple responsibilities at once in a fast-paced environment.
- Carried out professional service, retaining polite and friendly approach at all times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs with quick turn-over
- Welcome guest each meal times at the entrance to the buffet, and farewell them when leaving
- Demonstrate to each guest that their satisfaction is our priority by promptly acknowledging every request, immediately reporting issues to management as appropriate
Kitchen Assistant
Holland America Line
Seattle, WA
03.2010 - 03.2011
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Reduced cross-contamination risks by strictly adhering to sanitation protocols when handling allergens.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Serving the food behind the lines during breakfast, lunch and dinner
Education
DIPLOMA - Tourism And Hospitality
SUBANG INTERNATIONAL HOTEL INSTITUTE
INDONESIA08-2009
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Point of sale operation
- Food and beverage pairings
- Hospitality service expertise
- High volume dining
- Sales techniques
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
EMPLOYEE OF THE MONTH 2015 & 2016
Awarded by company from guest and crew member survey for excellent service
Timeline
Server
Brio Tuscan Grille
05.2024 - 01.2026
Server
Holland America Line
07.2014 - 07.2016
Buffet Server
Holland America Line
06.2013 - 03.2014
Kitchen Assistant
Holland America Line
03.2010 - 03.2011
DIPLOMA - Tourism And Hospitality
SUBANG INTERNATIONAL HOTEL INSTITUTE