Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sitra Yusuf

San Antonio,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Ross Dress for Less
San Antonio, TX
04.2024 - 08.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Consulted with customers regarding needs and addressed concerns.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Gift Shop Owner

Sales Associates
Dira Dawa, Ethiopia
01.2011 - 12.2022
  • Developed and implemented marketing strategies to increase sales.
  • Assisted with product development to create new items for the store.
  • Organized special events such as promotional days or discounts to boost sales.
  • Provided excellent customer service to ensure customer satisfaction.

Education

High School Diploma -

Noterdam
Ethiopia
06-2005

Skills

  • Account updating
  • Stock management
  • Order Fulfillment
  • Quality Control
  • Customer Service
  • Client Relations

Languages

English
Limited
Amharic
Professional

Timeline

Customer Service Representative

Ross Dress for Less
04.2024 - 08.2024

Gift Shop Owner

Sales Associates
01.2011 - 12.2022

High School Diploma -

Noterdam
Sitra Yusuf