Siyana Marie Nelson
Fayetteville,AR
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and cash handling skills at Local Lime to enhance guest satisfaction and streamline service efficiency. By focusing on personalized service and maintaining rigorous hygiene standards, I significantly contributed to a positive dining experience, demonstrating a strong work ethic and a knack for memory retention. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Local Lime
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Host
Local Lime
08.2021 - Current
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
No Degree -
Pulaski Technical College
North Little Rock, ARHigh School Diploma -
Little Rock Christian Academy
Little Rock, AR05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Memory retention
- Menu Memorization
- Food Running
Timeline
Server
Local Lime
01.2023 - Current
Host
Local Lime
08.2021 - Current
No Degree -
Pulaski Technical College
High School Diploma -
Little Rock Christian Academy
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