Siyanda Nciki
Bedford,United States of America
Summary
I am an expert in customer service with extensive experience in high-volume dining environments. My strong communication and interpersonal skills foster positive guest experiences and efficient table management. Over 10 years in the industry shows a proven track record of enhancing workflow and team efficiency, significantly boosting restaurant reputation for service excellence. Also adaptable and skilled in problem-solving within fast-paced settings, resulting in increased customer satisfaction and repeat business.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Server
Bedford Golf and Tennis Club (Summer seasons)
Bedford, United States of America
05.2025 - Current
- Mastered full bar, wine, and food menu details to ensure a top-tier dining experience.
- Engaged daily with members to uphold and enhance BGTC service standards.
- Memorized member names, preferences, and dietary restrictions for personalized service.
- Kept dining areas clean and organized throughout service.
- Collaborated with kitchen staff for timely meal delivery.
- Resolved customer inquiries and service issues swiftly.
- Trained new servers to deliver consistent service quality.
Server
Jupiter Island Club (Winter Seasons)
Hobe Sound, United States of America
10.2023 - 05.2026
- Elevated fine dining and tableside wine and dinner service.
- Full bar, wine, cocktail and food menu knowledge, including daily and weekly specials.
- Interacted with members daily to maintain and improve service standards.
- Knowledge of member names, numbers, preferences, dietary restrictions and allergens in order to give the best service possible.
- Trained new servers on restaurant policies and customer service standards to enhance team performance.
- Set up and broke down banquet facilities for events, ensuring all items were properly arranged.
Server
The Claremont Hotel (Summer Seasons)
Southwest Harbor, United States of America
05.2023 - 09.2024
- Enhanced Claremont Hotel standards through consistent maintenance and improvement initiatives.
- Interacted daily with guests to deliver exceptional service and create memorable experiences.
- Provided tableside wine and champagne service to elevate dining experiences.
- Upsold daily and weekly cocktail and dinner features to boost revenue.
- Collaborated with kitchen staff for timely meal delivery and quality assurance.
- Resolved customer inquiries and service-related issues promptly, ensuring satisfaction.
Server
Mizner Country Club (Winter Season)
Delray Beach, United States of America
10.2022 - 05.2023
- Facilitated daily interactions with members to create memorable experiences.
- Maintained country club standards, ensuring exceptional member satisfaction.
- Coordinated wine dinners and tastings, enhancing culinary offerings.
- Managed banquet setup and breakdown for seamless event execution.
Server
Edgewood Country club (Summer Season)
Rivervale, United States of America
05.2022 - 10.2022
- Facilitated daily interactions with members to create memorable experiences.
- Maintained cleanliness and organization of dining areas during service.
- Provided excellent customer service to ensure satisfaction.
- Maintained country club standards to enhance overall member satisfaction.
- Executed occasional banquet setups and breakdowns for various events, including weddings.
Server
Hunters Run Country club (Winter Seasons)
Boynton Beach, United States of America
11.2019 - 05.2022
- Facilitated daily interactions with members to create memorable experiences.
- Maintained cleanliness and organization of dining areas during service.
- Assisted in setting up special events, ensuring proper table arrangements.
- Handled customer inquiries and resolved service-related issues promptly.
- Assisted in training new servers.
- Maintained country club standards to ensure exceptional member satisfaction.
Customer Service Representative
MTN
Empangeni, South Africa
12.2020 - 10.2021
- Engaged with clients to address queries and fulfill upgrade requests effectively.
- Tracked sales performance to ensure branch and company budget goals were met.
- Conducted daily cash reconciliation and stock counts to maintain accurate inventory records.
- Ensured minimal variances in financials during morning openings and evening closings.
Food and Bevarage Manager
Rocomamas
Durban, South Africa
07.2016 - 09.2019
- Maintained and elevated company standards across all operations.
- Oversaw staff training and development to enhance service quality and efficiency.
- Managed daily operations of food and beverage service at a busy restaurant.
- Coordinated inventory management and ordering processes for food supplies.
- Resolved customer complaints promptly to maintain high service standards.
- Conducted regular evaluations of food quality and presentation standards in dining areas.
- Conducted daily pre-shift meetings for waitron and kitchen staff, emphasizing incentives.
- Drafted weekly schedules for front of house staff to optimize coverage.
- Executed daily stock counting and placed orders to ensure inventory accuracy.
- Performed monthly food cost analysis and conducted thorough inventory counts.
- Fostered a positive work environment, enhancing guest experiences.
- Managed cash handling, including cash-ups and daily banking procedures.
Expeditor
Rocomamas Mackeurtan Avenue
Durban, South Africa
07.2015 - 07.2016
- Ensured food quality met franchise standards prior to guest service.
- Communicated effectively with team members to streamline operations.
- Trained new employees on expediting procedures and best practices.
- Maintained cleanliness and organization of workstations during shifts.
- Conducted quality control to guarantee timely food delivery.
- Coordinated kitchen operations by strategically placing staff in optimal sections.
- Fostered teamwork by pairing staff with complementary skills for efficiency.
Server/Waiter
Circus Circus Gateway
Durban, South Africa
11.2014 - 01.2015
- Engaged with customers daily to create memorable experiences.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled cash transactions accurately during busy service periods.
- Resolved guest complaints promptly to maintain satisfaction levels.
- Cultivated a positive atmosphere for guests and colleagues.
- Adhered to company standards while promoting both food and experience.
- Achieved management incentives by effectively up-selling to guests.
Food Service Assistant
Exclusive Assets Trading
Durban, South Africa
07.2014 - 10.2014
- Maintained cleanliness and readiness of shop for daily operations.
- Prepared food daily for customer service.
- Exhibited friendly and professional demeanor in all interactions.
Education
Certified Sommelier Course (Pending Examination) -
The Court of Master Sommeliers America
10-2026
WSET - Level 2 Award in Wines (Completed)
Wine Acadamy of Las Vegas
Las Vegas, NV07-2026
Introductory Sommelier course (Completed) -
The Court of Master Sommeliers America
06-2023
Higher Certifcate - Econmic Management Sciences
University of South Africa
Durban10-2019
Matric - Grade 12
Northwood High School
Durban01-2013
Skills
- Wine service
- Wine pairing
- Wine education
- Menu knowledge
- Food and beverage pairings
- Event coordination
- Banquet coordination
- Customer service
- Guest engagement
- Upselling techniques
- Point-of-sale system
- Cash handling
- High-volume dining
- Staff training
- Team collaboration
- Knowledge of dietary restrictions
Skype Id
live:siyandanciki101
Personal Information
- Age: 30
- Gender: Male
- Nationality: South African
Languages
English
Professional
IsiZulu
Professional
Timeline
Server
Bedford Golf and Tennis Club (Summer seasons)
05.2025 - Current
Server
Jupiter Island Club (Winter Seasons)
10.2023 - 05.2026
Server
The Claremont Hotel (Summer Seasons)
05.2023 - 09.2024
Server
Mizner Country Club (Winter Season)
10.2022 - 05.2023
Server
Edgewood Country club (Summer Season)
05.2022 - 10.2022
Customer Service Representative
MTN
12.2020 - 10.2021
Server
Hunters Run Country club (Winter Seasons)
11.2019 - 05.2022
Food and Bevarage Manager
Rocomamas
07.2016 - 09.2019
Expeditor
Rocomamas Mackeurtan Avenue
07.2015 - 07.2016
Server/Waiter
Circus Circus Gateway
11.2014 - 01.2015
Food Service Assistant
Exclusive Assets Trading
07.2014 - 10.2014
Certified Sommelier Course (Pending Examination) -
The Court of Master Sommeliers America
WSET - Level 2 Award in Wines (Completed)
Wine Acadamy of Las Vegas
Introductory Sommelier course (Completed) -
The Court of Master Sommeliers America
Higher Certifcate - Econmic Management Sciences
University of South Africa
Matric - Grade 12
Northwood High School