S Janine Martin
Newnan
Summary
Results-oriented professional with extensive experience in customer service and automotive support. Known for strong problem-solving skills and teamwork, ensuring seamless operations and high customer satisfaction. Committed to delivering impactful service recommendations and enhancing client relationships.
Overview
17
17
years of professional experience
Work History
Auto Service Writer
John Thornton Chevrolet
Lithia Springs, GA
07.2020 - 12.2025
- Managed customer service interactions, ensuring satisfaction and addressing concerns effectively.
- Coordinated service appointments, optimizing technician schedules to enhance workflow efficiency.
- Provided detailed service recommendations based on thorough vehicle inspections and customer needs analysis.
- Maintained accurate records of service history, facilitating seamless communication between departments.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
Insurance Benefits Consultant
Aflac
Atlanta, GA
06.2018 - 06.2020
- Consulted with clients to identify needs and recommend appropriate solutions
- Built long-term relationships with businesses and individuals
- Explained complex information clearly, improving client understanding and satisfaction
Customer Service Representative
Mountain Motorsports Kennesaw
Kennesaw, GA
04.2016 - 05.2018
- Provided high-quality customer support in a fast-paced environment
- Managed scheduling, handled inquiries, and resolved customer concerns efficiently
- Maintained accurate records and processed transactions
- Developed strong communication and problem-solving skills transferable to automotive service
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to develop solutions for recurring issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Office Assistant
Piedmont Physicians Group
Newnan, GA
09.2015 - 03.2016
- Managed patient scheduling and appointment coordination to enhance operational efficiency.
- Reviewed and updated customer information in database for accuracy.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined front office workflows, reducing wait times and improving patient satisfaction scores.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Office Assistant
Carlton Martin Construction
Newnan, GA
06.2009 - 08.2015
- Managed scheduling and coordination of multiple projects for efficient workflow.
- Assisted in procurement processes, ensuring timely delivery of materials and supplies.
- Organized project documentation, enhancing accessibility and compliance with regulations.
- Streamlined office procedures, improving operational efficiency and reducing redundancies.
- Implemented filing system improvements that increased retrieval speed and accuracy of documents.
- Liaised with subcontractors and suppliers, ensuring clear communication and adherence to project timelines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Education
Master of Science - Education
Central Michigan University
Mount Pleasant, MI09-2009
Bachelor of Science - Biology
Winston-Salem State University
Winston-Salem, NC05-2004
Skills
- Estimating costs
- Schedule coordination
- Customer service expertise
- Appointment scheduling
- Computer skills
- Administrative and office support
- Multitasking
- Calm and professional under pressure
- Product and service sales
- Teamwork and collaboration
- Problem-solving skills
- Effective communication
Timeline
Auto Service Writer
John Thornton Chevrolet
07.2020 - 12.2025
Insurance Benefits Consultant
Aflac
06.2018 - 06.2020
Customer Service Representative
Mountain Motorsports Kennesaw
04.2016 - 05.2018
Front Office Assistant
Piedmont Physicians Group
09.2015 - 03.2016
Office Assistant
Carlton Martin Construction
06.2009 - 08.2015
Master of Science - Education
Central Michigan University
Bachelor of Science - Biology
Winston-Salem State University