Summary
Overview
Work History
Education
Skills
Timeline
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SJMone Hopkins

Atlanta,GA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Implementation Specialist

MEDITECH
02.2022 - Current
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Developed strong relationships with clients, fostering trust and confidence in implementation process.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide most relevant solutions for clients'' workflows.
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.
  • Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
  • Work with programming to help build system according to needs of client.
  • Complete express reports for site travel.

Epic Trainer

WellStar Kennestone Regional Medical Center
01.2016 - 02.2022
  • Critical thinker who function independently, utilizing abilities to offer solutions and resolution for Patient Access training needs. Championed culture of continuous improvement by regularly soliciting feedback on Epic training programs from trainees, supervisors, and other stakeholders, then implementing necessary changes to enhance overall effectiveness.
  • Streamlined onboarding process for new hires by creating comprehensive Epic orientation program.
  • Identified knowledge gaps and addressed them through targeted training sessions, improving overall productivity within the organization.
  • Assisted colleagues in troubleshooting issues encountered during their daily use of Epic systems, fostering an collaborative learning environment that enabled continuous growth among team members.
  • Supported management decision-making processes by collecting and analyzing data regarding staff performance within the Epic platform.
  • Conducted regular assessments of trainee progress, providing constructive feedback and support as needed to ensure mastery of key concepts.

Office Manager

HeartOpeners Home Care
02.2012 - 01.2016
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Education

Bachelor of Science - Healthcare Administration

Indiana Wesleyan University
Marion, IN

Skills

  • Analytical and Methodical
  • Software Implementation
  • User Acceptance Testing
  • Training and Development
  • Project Management
  • Microsoft Office Suites
  • Organizational Skills
  • Salesforce
  • Smartsheet
  • Collaboration
  • Articulate Storyline
  • Communication
  • Technical Expertise

Timeline

Implementation Specialist

MEDITECH
02.2022 - Current

Epic Trainer

WellStar Kennestone Regional Medical Center
01.2016 - 02.2022

Office Manager

HeartOpeners Home Care
02.2012 - 01.2016

Bachelor of Science - Healthcare Administration

Indiana Wesleyan University

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SJMone Hopkins