Summary
Overview
Work History
Education
Skills
Timeline
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Sjone Luck

Temple,TX

Summary

Skilled in customer service and computer proficiency, I significantly improved loyalty and operational efficiency. Demonstrates critical thinking and active listening, ensuring high-quality patient care and support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Promptcare
07.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Technical Support Representative/ Lab Assistant

BioReference Laboratories
03.2017 - 06.2021
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Logged samples correctly into computerized tracking system.

Medical Assistant/Assistant Front Office Manager

BSD Neprology
11.2009 - 08.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.

Education

High School Diploma -

Rosa L. Parks School Of Fine And Performing Arts
Paterson, NJ

Medical Assistance

Lincoln Technical Institute - Paramus, NJ
Paramus, NJ
05.2008

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Scheduling
  • Paperwork Processing

Timeline

Customer Service Representative

Promptcare
07.2021 - Current

Technical Support Representative/ Lab Assistant

BioReference Laboratories
03.2017 - 06.2021

Medical Assistant/Assistant Front Office Manager

BSD Neprology
11.2009 - 08.2014

High School Diploma -

Rosa L. Parks School Of Fine And Performing Arts

Medical Assistance

Lincoln Technical Institute - Paramus, NJ

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Sjone Luck