Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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SKARLETH CASTELLANOS

Temple,TX

Summary

Results-driven professional with a proven track record of collaborating effectively with cross-functional teams to achieve organizational goals. Skilled in communication, problem-solving, and fostering a positive team dynamic. Experienced front desk professional with exceptional customer service skills, proven ability to handle a high-volume workload, and proficiency in managing administrative tasks. Skilled in ensuring a seamless guest experience. Experienced dispatch professional with a strong track record of coordinating logistics and managing transportation operations efficiently. Skilled in dispatch software and able to quickly adapt to changing priorities. Strong communication skills. Experienced and versatile IT professional with a strong background in programming languages, database management, and network administration. Proven ability to troubleshoot and resolve complex technical issues efficiently. Dedicated professional with a proven track record of excelling in high-pressure environments. Skilled in effectively managing stress, meeting deadlines, and delivering high-quality results consistently. Passionate about exceeding expectations.

Overview

6
6
years of professional experience

Work History

Dispatcher

United Finishes
07.2024 - Current
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Server

Pignetis
01.2020 - 03.2024
  • Adhered to state liquor regulations to serve alcohol safely.
  • Memorized menu additions, changes and limited offerings.
  • Reconciled cash tills from dining sales as part of closing duties.
  • Followed safety, sanitization and food handling guidelines.
  • Skilled in multitasking and remaining calm under pressure in fast-paced environments.

Staff Accountant

tmc
01.2022 - 01.2023
  • Managed month-end close process, including reconciliations and journal entries.
  • Collaborated with cross-functional teams to streamline processes and implement cost-saving initiatives.
  • Assisted with audits by providing detailed financial data and supporting documentation.

Hotel Manager

The Inn
01.2021 - 01.2022
  • Maintained professional property standards by regularly inspecting facilities and correcting problems.
  • Centered operations around consistently achieving business plan objectives, forecasted revenue and budget targets.
  • Increased hotel business through multifaceted marketing strategies.
  • Maintained relationships with local businesses and community organizations through networking events participation.
  • Supervised and coordinated work of multiple hotel departments, including guest services, housekeeping and food preparation.
  • Handled guest inquiries, resolved issues, and maintained positive relationships with clients.
  • Oversaw daily operations, managing staff and ensuring exceptional guest satisfaction.
  • Collaborated with various departments to ensure smooth operations and exceptional guest experiences.

Education

Associate in Arts A.A. - Criminal justice

Temple College

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Temple High School

Skills

  • Team member support
  • Safe Food Handling
  • Order Accuracy
  • Guest Relations Management
  • Performance Improvement
  • Exceptional Customer Service
  • Guest Engagement
  • Active Listening
  • Time Management
  • Strong Work Ethic
  • Quality Control
  • Multitasking Abilities

LANGUAGES

spanish | Native
English | Native

Timeline

Dispatcher

United Finishes
07.2024 - Current

Staff Accountant

tmc
01.2022 - 01.2023

Hotel Manager

The Inn
01.2021 - 01.2022

Server

Pignetis
01.2020 - 03.2024

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Temple High School

Associate in Arts A.A. - Criminal justice

Temple College