Skarline Mora
New York,NY
Summary
Reliable Shift Leader experienced in quality control, ensuring customer satisfaction through training employees properly and adhering to company policy. Consummate professional who motivates employees and leads by example. Consistently delivers strong sales and service results through 3 years of experience in the Food and Health industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Member Team Leader
Shake Shack
10.2022 - 04.2023
- Distributed necessary tasks and duties during each shift.
- Followed instructions and safety protocols while operating machinery and equipment.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
Trainer
Pokeworks
03.2022 - 10.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Supported productivity increase and business growth through new hire training and mentoring.
Manager
Pizza Pot Pies
06.2021 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
Manager's Assistant
My Angel's Daycare
06.2015 - 09.2017
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree - Biology
Pace University
New York, NY05.2026
High School Diploma -
Long Island City High School
Long Island City, NY06.2023
Skills
- Multitasking and Time Management
- Managed Care
- Food and Beverage Management
- Customer Loyalty
Certification
- Food Handlers - 2023-current
- Food safety, Shake Shack - 2022- current
MVP of Volleyball and Softball
I am a volleyball and Softball star with strong leadership capabilities, persistence and innate desire to excel as a member of the Pace University volleyball team while being a student athlete who devotes an average of 20 hours per week to training, practices, meetings, travel and tournament competition while working.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Sign language
Professional Working
Timeline
Crew Member Team Leader
Shake Shack
10.2022 - 04.2023
Trainer
Pokeworks
03.2022 - 10.2022
Manager
Pizza Pot Pies
06.2021 - 02.2022
Manager's Assistant
My Angel's Daycare
06.2015 - 09.2017
No Degree - Biology
Pace University
High School Diploma -
Long Island City High School
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