SKIELYNN NAVAHERNANDEZ

• Managed front desk operations and ensured smooth reception flow.
• Coordinated appointment schedules and maintained calendar for staff.
• Answered multi-line phone system and directed calls to appropriate departments.

•Schedule appointments , checked in and out clients daily

• Provided superior customer service by responding to inquiries in an efficient and friendly manner.
• Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
• Assisted with administrative tasks such as filing documents, copying materials.
• Assisted in resolving customer complaints and disputes.

• Addressed customers courteously using suitable methods and problem-solving skills.
• Assisted customers with product selection by providing detailed information about available products and services.
• Analyzed and collected customer information to prepare product or service reports.