SKIELYNN NAVAHERNANDEZ

• Managed front desk operations and ensured smooth reception flow.
• Coordinated appointment schedules and maintained calendar for staff.
• Answered multi-line phone system and directed calls to appropriate departments.

•Schedule appointments , checked in and out clients daily

Work Details – Dental Office Patient Concierge

• Greet patients and provide excellent customer service from check-in to check-out.
• Schedule, confirm, and manage patient appointments.
• Verify dental insurance eligibility and explain benefits and estimated treatment costs.
• Answer phone calls, emails, and text messages via modento
• Process payments, collect copays, and balance daily transactions.
• Follow HIPAA guidelines to protect patient privacy and confidentiality.
• Manage appointment reminders, recalls, and follow-up communications to improve patient retention.
• Maintain an organized and welcoming front office environment.

• Addressed customers courteously using suitable methods and problem-solving skills.
• Assisted customers with product selection by providing detailed information about available products and services.
• Analyzed and collected customer information to prepare product or service reports.